Pre-contract Senior Administrator - EMEA in Eastleigh

As the primary point of contact, you are responsible for managing the entire process of soliciting and facilitating requests for quotations. This involves closely collaborating with clients to fully understand their needs, providing them with accurate and timely information, and ensuring a seamless transition from initial inquiry through to the confirmation and execution of the contracted job.

What we offer you:

• The opportunity to work for an organization that has a clear sense of purpose, is guided by values and helps colleagues to develop professionally and personally through our range of people development programmes.
• A six-month fixed-term contract.
• For Italy based roles only, the salary range is EUR29,000 – EUR41,000, in line with EU Pay Transparency requirements.

The role:

• Initiate new quotation requests and record them in the relevant system.
• Handle quotation requests from start to finish, providing a positive client experience.
• Creation of Sales quotes and Contracts for clients.
• Support Pre-Contract team to meet the business objectives and KPI’s for the Global TSO.
• Prioritise and process documentation/data/information in accordance with local business requirements and agreed deadlines.
• Data filing/entry in accordance with defined procedures.
• Support in mailbox categorization and distribution of tasks.
• Conduct all activities in line with internal procedures, contractual requirements, cost structures, and budget constraints.
• Escalate client feedback to managers and take prompt steps to maintain positive experiences.
• Promote a client-centricity culture, focusing on a positive and consistent client journey.
• Deal with complex queries and build relationships with internal/external clients, as appropriate.
• Mentor other team members, as appropriate, to support effective knowledge sharing and application.

What you bring:

• Good knowledge of Microsoft packages; Excel, Word & Outlook (as a minimum).
• Good interpersonal and team working skills.
• Proficiency in the English Language commensurate with the work.
• SAP knowledge in particular Business by Design.
• Good communication skills, with the ability to interact professionally with clients and team members.
• Commitment to continuous learning and knowledge sharing.
• Good understanding of global standards and processes, with the ability to ensure compliance.

You are someone who:

• Is keen to take accountability and ownership for delivering customer needs.
• Is able to self-manage and prioritise tasks towards meeting goals.
• Is effective at solving problems, troubleshooting and making timely decisions.
• Is willing to take initiatives and is motivated to act.
• Communicates in a structured way and has the ability to present technical ideas in user-friendly language.
• Displays a team spirit, particularly in a multicultural environment.
• Responds positively to learning opportunities and is comfortable stepping out of own comfort zone.

We are a leading international technical professional service provider and a leader in classification, compliance, and consultancy services to the marine and offshore industry, a trusted advisor to our customers helping to design, construct and operate their assets to the highest levels of safety and performance. We are shaping the industry’s future through the development of novel and innovative technology for the next generation of assets, while continuing to deliver solutions for our customers every day.

Here at Lloyd’s Register, we care, we share and we do the right thing in every situation. It’s ingrained in our culture and everything we do. We are committed, and continually strive, to lead with our values that empower and enable an inclusive environment conducive to your growth, development and engagement.

Diversity and Inclusion at Lloyd's Register: Together we are one Lloyd’s Register, committed to developing an inclusive and safe workplace that embraces and celebrates diversity. We strive to ensure that all applicants to LR experience equality of opportunity and fair treatment, because we believe it is the right thing to do.