At a Glance
- Tasks: Manage client requests and ensure a smooth transition from inquiry to contract execution.
- Company: Join Lloyd's Register, a leader in safety and compliance services.
- Benefits: Full-time role with opportunities for personal and professional development.
- Other info: Inclusive culture that celebrates diversity and supports your growth.
- Why this job: Be the key contact for clients and make a real impact in a dynamic environment.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
The predicted salary is between 29000 - 41000 £ per year.
As the primary point of contact, you are responsible for managing the entire process of soliciting and facilitating requests for quotations. This involves closely collaborating with clients to fully understand their needs, providing them with accurate and timely information, and ensuring a seamless transition from initial inquiry through to the confirmation and execution of the contracted job.
What we offer you:
- The opportunity to work for an organization that has a clear sense of purpose, is guided by values and helps colleagues to develop professionally and personally through our range of people development programmes.
- A full-time permanent position.
- For Italy based roles only, the salary range is €29,000 – €41,000, in line with EU Pay Transparency requirements.
The role:
- Initiate new quotation requests and record them in the relevant system.
- Handle quotation requests from start to finish, providing a positive client experience.
- Creation of Sales quotes and Contracts for clients.
- Support Pre-Contract team to meet the business objectives and KPI’s for the Global TSO.
- Prioritise and process documentation/data/information in accordance with local business requirements and agreed deadlines.
- Data filing/entry in accordance with defined procedures.
- Support in mailbox categorization and distribution of tasks.
- Conduct all activities in line with internal procedures, contractual requirements, cost structures, and budget constraints.
- Escalate client feedback to managers and take prompt steps to maintain positive experiences.
- Promote a client-centricity culture, focusing on a positive and consistent client journey.
- Deal with complex queries and build relationships with internal/external clients, as appropriate.
- Mentor other team members, as appropriate, to support effective knowledge sharing and application.
What you bring:
- Good knowledge of Microsoft packages; Excel, Word & Outlook (as a minimum).
- Good interpersonal and team working skills.
- Proficiency in the English Language commensurate with the work.
- SAP knowledge in particular Business by Design.
- Good communication skills, with the ability to interact professionally with clients and team members.
- Commitment to continuous learning and knowledge sharing.
- Good understanding of global standards and processes, with the ability to ensure compliance.
You are someone who:
- Is keen to take accountability and ownership for delivering customer needs.
- Is able to self-manage and prioritise tasks towards meeting goals.
- Is effective at solving problems, trouble-shooting and making timely decisions.
- Is willing to take initiatives and is motivated to act.
- Communicates in a structured way and has the ability to present technical ideas in user-friendly language.
- Displays a team spirit, particularly in a multicultural environment.
- Responds positively to learning opportunities and is comfortable stepping out of own comfort zone.
We are committed to making all stages of our recruitment process accessible to all candidates. Please let us know if you need any assistance or reasonable adjustments throughout your application and we will do everything we possibly can to support you.
If you don't tick every box in these ads, please don't rule yourself out. We focus on hiring people who share our goal of working together for a safer, sustainable, thriving ocean economy.
We care, we share, we do the right thing.
Pre-Contract Senior Administrator - EMEA in Southampton employer: Lloyd's Register trusted advice in the maritime industry
Lloyd's Register is an exceptional employer, offering a supportive and inclusive work culture that prioritises professional development and personal growth. With a commitment to diversity and a focus on creating a positive client experience, employees are empowered to take ownership of their roles while contributing to meaningful projects that enhance safety and sustainability in the marine and offshore industry. Located in Southampton, this role provides the opportunity to be part of a globally respected organisation dedicated to engineering a safer world.
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Lloyd's Register trusted advice in the maritime industry Recruitment Team
