Senior Executive, Claims in London

This is a senior, market‑facing claims role with a strong technical and strategic focus, sitting at the heart of the Lloyd’s and London market. Supporting the delivery of the LMA’s claims strategy and market‑wide initiatives, the role offers a unique opportunity to help shape how claims are approached, developed and delivered across the market.

Working closely with senior claims leaders, committees and stakeholders, the role provides strategic leadership, advocacy and collective solutions on issues that matter to the market. As a key partner to the Claims Director, you will play an important role in shaping the future direction of claims and developing the next generation of claims leaders, while building a strong profile as a trusted and influential voice.

The position offers significant visibility and influence across the market, operating at the intersection of strategy, policy and people development, with a clear and credible pathway into broader senior leadership roles over time.

The Lloyd’s Market Association (LMA) represents the interests of 59 Lloyd’s managing agents and members’ agents. The purpose of the LMA is to make the market a better place and in so doing, maintain the Lloyd’s market’s position as the pre-eminent leader in specialty and commercial risk. We sit at the centre of the Lloyd’s market, a world-leading global marketplace for complex risk.

We seek to make the market a better place in five fundamental ways:

• Advocate on behalf of our members with key stakeholders, including governments, regulators and the Corporation of Lloyd’s.
• Provide technical and professional support, from developing model policy wordings to providing guidance on regulatory and legislative requirements.
• Support ongoing development of underwriting, claims, finance, risk and operations professionals through the award-winning LMA Academy.
• Drive forward a digitalisation agenda for the market.
• Advance the market’s inclusive culture.

Collaboration is at the core of what we do. We engage closely with our members to understand and tackle the issues that matter most, and we partner with Lloyd’s and other market associations to help shape the future of the marketplace.

Job Purpose: To provide strategic leadership, technical expertise and market influence in support of the LMA’s claims strategy, helping to shape collective market initiatives, improve claims practice and develop future claims leaders across the Lloyd’s and London market.

Key Responsibilities:

• Collaborate on the development and delivery of strategic plans and priorities that elevate claims, supporting the LMA’s goals and wider market outcomes.
• Lead two LMA Claims Committee (LMACC) advisory groups, ensuring they are well‑run, strategically focused and delivering valued market outputs.
• Validate benefits and collective support for market initiatives, establishing programme plans, business cases, and securing and managing budgets.
• Advocate and influence across the Lloyd’s and London market, engaging senior claims stakeholders to build consensus and support for market initiatives.
• Provide subject‑matter guidance across technical and operational claims topics, supporting the Claims Director and wider LMA goals through whitepapers, consultations and market communications.
• Line manage and support the development of the Claims Operations Apprentice, ensuring exposure to relevant work, learning opportunities and successful completion of professional qualifications.

Person Specification:

• Strong technical understanding of claims management, gained through direct claims experience or equivalent industry roles.
• In‑depth understanding of claims schemes, market frameworks and delegated authority arrangements.
• Sound knowledge of operational management, including widely utilised performance metrics, data points, management information, and common process and practices.
• Good understanding of Lloyd’s regulatory frameworks for managing agents.
• Awareness of current and emerging claims trends and opportunities.
• Awareness of relevant technologies and tools used across the market.
• Experience leading projects or initiatives that require coordination, influence and delivery through others.
• Proven experience in materially contributing to or developing market guidance, whitepapers, consultation material and business cases.

• Communication: Communicates complex technical and operational claims topics clearly and confidently.
• Stakeholder management and influence: Builds trust and credibility with senior claims stakeholders.
• Problem‑solving: Analyses complex and often ambiguous issues to develop practical, sustainable solutions.
• Leadership and people management: Brings out the best in others by providing clear direction, encouragement and development opportunities.

The LMA firmly believes that robust values at the heart of the organisation bolster its performance and enable the successful execution of strategy. We have five primary values that we strive to embody across the business in everyday practice:

• Trusted: Our expertise and independence enable us to influence, support and positively impact the market.
• Passionate: We take pride in helping the market to succeed and achieve great outcomes for our members and their customers.
• United: As a representative voice of our members, we connect and work with our people and communities.
• Bold: We strive to be adventurous in what we do, allowing us to lead, challenge and think innovatively.
• Inclusive: We enrich the marketplace by developing people and seeking ideas from a wide variety of backgrounds, cultures, and skills.

By encouraging these values internally, the LMA hopes that they will permeate beyond the business and into the marketplace, helping create a more dynamic, modern, and productive working environment.

Employee Benefits: The LMA offers a comprehensive package of employee benefits, including:

• A competitive pension package with a generous employer contribution.
• An industry-leading flexible working policy, built on trust.
• A generous annual leave allowance, with the option to buy and sell holiday, plus additional paid leave for key life events.

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