Sales Progression Manager - Shared Ownership

Location: Primarily site-based, with travel required across various housing developments. Occasional attendance at the central office is expected for meetings, training, and strategic planning sessions.

Role Overview

The Sales Progressor plays a pivotal role in the home buying journey for the Pathways shared ownership customers, acting as a central coordinator between the seller, solicitors, mortgage providers, surveyors, and other professionals to ensure a seamless and efficient sales process. This position primarily focuses on the administrative and organisational aspects of shared ownership sales rather than direct selling. In addition to the core duties, you will also be responsible for the accurate reporting of sales progression data and key metrics to management and stakeholders. This includes producing regular reports that highlight completion rates, outstanding actions, and any emerging issues. Effective system management is essential, as you will maintain and update sales progression software and CRM systems, ensuring all information is stored securely and in line with company policy and industry regulations. Furthermore, you will contribute to forecasting sales pipelines and anticipated completions, providing timely analysis and updates that support strategic planning and resource allocation for the wider team.

Key Responsibilities

• Acting as the primary point of contact for buyers, guiding customers through every stage of the home buying process, addressing their queries and providing clear, timely information to ensure they feel supported and informed throughout their journey.
• Liaising effectively with all stakeholders, including developers, solicitors, financial advisors, mortgage companies, and surveyors, to progress sales from reservation to completion.
• Providing regular updates to all parties, chairing regular progression meetings ensuring clear communication and swift resolution of any issues that arise during the sales process.
• Producing regular reports on sales progression, transaction timelines, and pipeline status for management and key stakeholders.
• Maintaining accurate and detailed records of each transaction, ensuring compliance with industry regulations and company policies.
• Coordinating the completion process, including the organisation of handover appointments and the final transfer of keys to customers.
• Managing legal enquiries as they arise, ensuring timely and accurate responses.
• Acting as deputy to the Head of Sales on legal matters, including oversight of relationships with panel law firms.
• Supporting the legal setup of new schemes to enable prompt progression to exchange following development launches.

Skills and Experience Required

• Proven experience as a New Homes Shared Ownership Sales Consultant, Estate Agent / Sales Negotiator, or Conveyancer.
• Strong working knowledge of the conveyancing process and its legal framework.
• Exceptional customer care and communication skills, both written and verbal.
• Highly organised with strong attention to detail and the ability to manage multiple sales pipelines simultaneously.
• Numerate, resilient, and positive, with the ability to remain calm under pressure.
• Confident using MS Office, DocuSign, internet, and email systems for daily administrative tasks.
• Possession of a Full UK driving licence.

Ideal Candidate

This role is suited to someone with a background in new homes sales who is seeking a shift away from a front-facing sales role, preferring a position focused on coordination and administration within the property industry. The ideal candidate will thrive in a dynamic environment and possess a proactive approach to problem-solving and customer service.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 28 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

We are committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit. We support the principles of agile working and are happy to consider flexible working arrangements. We are an equal opportunity employer and deeply value diversity within our organisation.