At a Glance
- Tasks: Lead a dynamic team in delivering exceptional property management services across the region.
- Company: Join Lloyds Living, a forward-thinking company redefining property management in the UK.
- Benefits: Enjoy a generous pension, performance bonuses, flexible benefits, and 28 days holiday.
- Other info: Inclusive culture celebrating diversity, with excellent career growth opportunities.
- Why this job: Make a real impact in shaping vibrant communities and enhancing customer experiences.
- Qualifications: Proven leadership in property management and a passion for exceptional customer service.
The predicted salary is between 40000 - 50000 £ per year.
DEPARTMENT: Customer Operations - Property Management
TYPE: Field based with some travel to our Manchester office when required.
HOURS: Full-time
Driving licence required: An EV company vehicle will be provided and charger installation paid for, therefore it's a requirement of the hire that the individual has the ability to have a home EV charger installed at their home address.
About Us
Join us at Lloyds Living as we redefine what it means to manage property in the UK. We're on an ambitious journey to become one of the country's largest and most trusted landlords, creating vibrant communities and delivering exceptional living experiences. As we scale at pace, you'll be part of a dynamic team shaping the future of property management-where innovation, customer focus, and growth go hand in hand. This is your chance to make an impact and be part of something extraordinary.
Role Purpose
As Regional Field Manager, you will lead and develop a team responsible for delivering exceptional end-to-end customer service-from initial viewing through to move-out-across a defined portfolio of developments. You will drive consistency, compliance, and performance across viewings, inspections, general customer appointments and estate management activities, ensuring a seamless customer experience. This role is critical in embedding Lloyds Living standards, enhancing customer satisfaction, and ensuring our colleague, Customers and developments are safe & compliant. You will be expected to oversee their daily schedules ensuring they are kept productive as well as shadow your team in the field providing in the moment feedback to help them grow.
Key Responsibilities
- Leadership & Team Management
- Lead, coach, and develop a high-performing regional team, fostering a culture of accountability, collaboration, and continuous improvement.
- Act as a role model for Lloyds Living values and expected behaviours.
- Be able to motivate a field team through regular team and individual check-ins.
- Customer Experience & Service Excellence
- Support your team to enhance the end-to-end customer journey, ensuring exceptional experiences across viewings, move-ins, inspections, and move-outs.
- Support the Regional Director to monitor customer feedback, complaints, and satisfaction metrics and driving improvements.
- Ensure consistent delivery of a professional, customer-first approach across all touchpoints.
- Operational Delivery & Performance
- Support your team to achieve their key metrics including Customer reviews, inspection completion, and data accuracy.
- Ensure robust processes are followed for Right to Rent checks, inventories, and property inspections.
- Ensure full compliance with all regulatory and internal requirements, including health & safety and operational controls.
- Provide guidance on any issues following site inspections and support with timely resolutions.
- Act as the escalation point for operational risks, incidents, and complex cases.
- Stakeholder Management
- Build and maintain strong relationships with internal stakeholders.
- Collaborate cross-functionally with central property management, asset management, and customer teams to deliver business objectives.
- Represent Lloyds Living professionally across your region.
- Identify opportunities to improve processes, systems, and customer journeys, driving innovation and efficiency.
- Providing coaching and support to help team member grow.
Proven leadership experience within residential property management or within a lettings function. Passion for delivering exceptional customer service and building high-performing teams. Excellent communication and stakeholder engagement skills. Strong organisational and problem-solving abilities, with the ability to manage multiple priorities. Full UK driving licence and willingness to travel across the region. Resilient, proactive, and able to operate effectively in a fast-paced, evolving environment. Experience managing Regional teams within the field. Knowledge of UK housing regulations, compliance, and health & safety requirements. Growth mindset with a focus on continuous improvement and innovation.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 28 days' holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.
(Please note our roles can generate a considerable amount of interest and can close early so don't miss out on this opportunity to apply today.)
Regional Field Manager - Property Management employer: Lloyds Living
At Lloyds Living, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions innovation and customer focus. As a Regional Field Manager, you'll lead a dedicated team in a role that not only fosters professional growth but also prioritises employee wellbeing with a comprehensive benefits package, including a generous pension contribution and flexible lifestyle benefits. Join us in redefining property management while enjoying the support of a diverse and inclusive workplace that values every individual.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Field Manager - Property Management
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management field and let them know you're on the hunt for a Regional Field Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching Lloyds Living and their values. Show us that you understand what it means to deliver exceptional customer service and how you can lead a high-performing team. Tailor your examples to highlight your leadership skills and experience in property management.
✨Tip Number 3
Don’t just wait for job postings—be proactive! Visit our website regularly and apply directly through there. This shows initiative and gives you a better chance of standing out from the crowd.
✨Tip Number 4
Follow up after your interviews! A quick thank-you email can go a long way in keeping you top of mind. Use this opportunity to reiterate your enthusiasm for the role and how you can contribute to the team at Lloyds Living.
We think you need these skills to ace Regional Field Manager - Property Management
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for property management shine through! We want to see how excited you are about delivering exceptional customer service and leading a team. Share specific examples that highlight your passion and experience in the field.
Tailor Your CV:Make sure your CV is tailored to the Regional Field Manager role. Highlight relevant experience in residential property management and any leadership roles you've held. We love seeing how your skills align with our values and the responsibilities of the position!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Lloyds Living!
How to prepare for a job interview at Lloyds Living
✨Know the Company Inside Out
Before your interview, make sure you research Lloyds Living thoroughly. Understand their mission, values, and recent developments in property management. This will not only help you answer questions more effectively but also show your genuine interest in being part of their journey.
✨Showcase Your Leadership Skills
As a Regional Field Manager, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team, improved customer service, or driven performance. Be ready to discuss how you can motivate and develop your future team at Lloyds Living.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle operational challenges. Think of specific scenarios where you've dealt with customer complaints or compliance issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the company's approach to innovation in property management or how they measure success in customer satisfaction. This shows you're engaged and thinking about how you can contribute to their goals.
