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For Companies At a Glance
- Tasks: Manage inbound lettings enquiries and coordinate viewings for prospective customers.
- Company: Lloyds Living, a diverse and inclusive property management company.
- Benefits: Generous pension, performance bonuses, share schemes, and 24 days' holiday.
- Other info: Join a supportive team with a focus on diversity and career growth.
- Why this job: Be the first point of contact and make a real impact in the lettings process.
- Qualifications: Experience in property lettings or sales coordination and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Purpose of the Role
Be the first point of contact for prospective Customers. You'll manage all inbound lettings enquiries, market properties through our property management systems (PMS), and coordinate viewings for our team of Area Hosts - ensuring every prospect gets a timely, professional response and a smooth path from enquiry to viewing and through to application.
Key Responsibilities
- Enquiry Handling
Own the web prospects queue and all inbound calls/emails/messages, ensuring every lead is captured and progressed in our PMS system. Pre-qualify prospects against lettings criteria (budget, move date, bedrooms, location fit) using the agreed Initial Enquiry script/checklist; record outcomes and next steps in SLM. Book viewings for the appropriate Area Host, coordinating times, confirmations, and calendar invites; send reminders and capture post viewing feedback/actions promptly. Meet service levels: respond within office hours and complete first contact within 24 hours of the enquiry being logged, with exceptions flagged. - Property Marketing
Create and maintain high quality listings in the PMS and on portals (Rightmove/Zoopla/On the Market), ensuring accurate descriptions, pricing, floorplans, and photos. Ensure each scheme has the required collateral (professional photos, floorplans, brochure/USP, virtual tours) and that listings are ready to launch in a timely manner. - Pipeline Visibility & Reporting
Keep the pipeline up to date in SLM across Enquiries → Viewings, ensuring data quality for weekly reporting and actions. Produce concise weekly commentary: lead volumes, viewing conversion, application status, no show/reason codes, and recommended actions to reduce voids. - Customer Journey, Compliance & Data Handling
Provide a great first contact experience and consistent follow ups, capturing and acting on feedback within agreed SLAs. Handle personal data in line with the Privacy Notice. Support Right to Rent, affordability, and referencing steps by collecting required information accurately at enquiry/booking stage (handover to Area Hosts/pM as per process). Work closely with Area Hosts to balance diaries, reduce gaps between enquiry and viewing, and minimise no shows. Surface local market insights and listing improvements back to the Leasing & Marketing teams (asset quality, pricing signals, collateral needs).
Skills & Experience
- Must Have
Experience in a property lettings or sales coordination role. Confident handling a high volume of calls and emails, with excellent telephone manner and written communication. Experience working with property management systems, preferably SLM/Qube PM. Knowledge of UK residential lettings, property portals (Rightmove/Zoopla), and viewing logistics. Familiarity with marketing assets/collateral requirements (photos, floorplans, virtual tours, brochures). Organised, persistent follow up; comfortable coordinating multiple diaries and locations. Customer first mindset with sound judgement on pre qualification and next best action. - Nice to Have
Experience producing weekly MI and commentary for a leasing/lettings pipeline.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package including a generous pension contribution of up to 15%, an annual performance-related bonus, share schemes including free shares, benefits you can adapt to your lifestyle, such as discounted shopping, 24 days' holiday, with bank holidays on top, and a range of wellbeing initiatives and generous parental leave policies.
If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you. (Please note our roles can generate a considerable amount of interest and can close early so don't miss out on this opportunity to apply today.)
Inbound Lettings Coordinator - Lloyds Living in Manchester employer: Lloyds Living
Contact Detail:
Lloyds Living Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Lettings Coordinator - Lloyds Living in Manchester
✨Tip Number 1
First things first, make sure you know the ins and outs of the lettings process. Brush up on your knowledge of property management systems and the local market. This will help you sound confident and knowledgeable when you get that all-important interview.
✨Tip Number 2
Practice your communication skills! Since you'll be handling a high volume of calls and emails, it’s crucial to nail your telephone manner and written communication. Try role-playing with a friend or family member to get comfortable with common scenarios.
✨Tip Number 3
Don’t forget to showcase your organisational skills. Prepare examples of how you've successfully managed multiple tasks or coordinated diaries in the past. This will show potential employers that you can handle the fast-paced environment of lettings coordination.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, keep an eye on the job listings and don’t hesitate to reach out if you have any questions. We’re here to help you land that dream job!
We think you need these skills to ace Inbound Lettings Coordinator - Lloyds Living in Manchester
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for property lettings shine through! We want to see that you're excited about the role and ready to make a difference in our team.
Tailor Your Experience: Make sure to highlight your relevant experience in property lettings or sales coordination. We love seeing how your skills match what we're looking for, so don’t hold back on those details!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so use bullet points if needed to make your key achievements stand out. Remember, we’re busy too!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets into the right hands quickly. Plus, it shows you’re keen to join us at StudySmarter!
How to prepare for a job interview at Lloyds Living
✨Know Your Stuff
Make sure you brush up on your knowledge of property lettings and the specific systems mentioned in the job description, like SLM/Qube PM. Familiarise yourself with the key responsibilities, especially around enquiry handling and property marketing, so you can speak confidently about how your experience aligns.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and coordination. Think about scenarios where you've successfully managed multiple enquiries or coordinated viewings. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Showcase Your Communication Skills
Since this role involves a lot of communication, be prepared to demonstrate your excellent telephone manner and written communication skills. You might even want to prepare a mock call or email response to a hypothetical enquiry to show how you would handle it professionally.
✨Be Ready to Discuss Data Handling
Understand the importance of data accuracy and compliance in this role. Be ready to discuss how you've handled personal data in previous roles and how you ensure compliance with privacy regulations. This will show that you take these responsibilities seriously and are well-prepared for the role.