Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the credit control team and ensure timely payment collections.
- Company: Join Lloyds Living, a forward-thinking property management company.
- Benefits: Generous pension, performance bonuses, flexible benefits, and 28 days holiday.
- Why this job: Make a real impact in shaping the future of property management.
- Qualifications: 2+ years in credit control within UK residential property sector.
- Other info: Inclusive workplace with diverse initiatives and excellent career growth.
The predicted salary is between 36000 - 60000 £ per year.
Reporting Line: Head of Property Operations
Location: Manchester
WORKING PATTERN: Our work style is hybrid, which involves spending at least four days per week, or 80% of our time, at one of our office sites.
Join us at Lloyds Living as we redefine what it means to manage property in the UK. We are on an ambitious journey to become one of the country's largest and most trusted landlords, creating vibrant communities and delivering exceptional living experiences. As we scale at pace, you'll be part of a dynamic team shaping the future of property management - where innovation, customer focus, and growth go hand in hand. This is your chance to make an impact and be part of something extraordinary.
Role Purpose
The Credit Control Manager will manage the credit control team and processes for Lloyds Living Property Management, ensuring timely collection of payments and maintaining strong client relationships. This role requires attention to detail, management skills, and a proactive approach to debt management.
Key Responsibilities
- Credit Control Management
- Oversee the day to day and strategic outlook for the credit control team.
- Monitor and manage outstanding debts across property portfolios.
- Ensure timely collection of payments and resolve discrepancies.
- Initiate and manage the debt recovery process, including issuing reminders and formal notices.
- Liaise with customers, guarantors, and external agencies regarding outstanding debts.
- Provide support and guidance to customers experiencing financial difficulties.
- Prepare regular arrears and aged debt reports for management review.
- Work closely with property managers/Area Hosts and legal teams on escalated cases.
- Coordinate with solicitors or debt collection agencies for legal proceedings.
- Monitor live and vacated debt and recommend cases for bad debt write offs as per process.
- Prepare regular reports and lead meetings with heads of department and internal asset management teams.
- Engage with stakeholders professionally to resolve payment issues.
- Negotiate repayment plans where necessary.
- Prepare and present to customer panel, making recommendations for reliance on discretionary grounds and other complex or sensitive cases.
- Ensure compliance with company policies and regulatory requirements.
- Maintain accurate records of all credit control activities.
- Track performance against collection targets and report against KPIs.
- Provide regular updates to senior management on arrears and recovery actions.
Requirements
- 2+ years experience managing or building a credit control/debt management teams in the UK residential property sector.
- Experience escalating debt cases to debt collectors and legal proceedings.
- Strong negotiation and communication skills.
- Proficiency in Microsoft Excel.
- Ability to manage multiple accounts and meet deadlines.
- Experience drafting and optimising processes.
- Knowledge of Qube PM or similar property management systems.
- Experience in handling complex client portfolios.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 28 days' holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern. If you'd like an adjustment to the recruitment process just let us know. If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.
Credit Control Manager - Property Management in Manchester employer: Lloyds Living
Contact Detail:
Lloyds Living Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Control Manager - Property Management in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching Lloyds Living and their approach to property management. Show us that you understand their mission and values, and be ready to discuss how your experience aligns with their goals.
✨Tip Number 3
Practice your negotiation skills! As a Credit Control Manager, you'll need to demonstrate your ability to handle tough conversations. Role-play with a friend or use online resources to sharpen those skills before your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our team at Lloyds Living.
We think you need these skills to ace Credit Control Manager - Property Management in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Credit Control Manager role. Highlight your experience in managing credit control teams and any relevant achievements in the property management sector. We want to see how you can bring your unique skills to our dynamic team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about property management and how your proactive approach to debt management aligns with our goals at Lloyds Living. Let us know what excites you about this opportunity!
Showcase Your Skills: Don’t forget to highlight your strong negotiation and communication skills, especially if you have experience dealing with complex client portfolios. We’re looking for someone who can engage with stakeholders professionally, so make sure we see that in your application!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get to explore more about our company culture and values while you’re there!
How to prepare for a job interview at Lloyds Living
✨Know Your Numbers
As a Credit Control Manager, you'll need to demonstrate your understanding of financial metrics. Brush up on key performance indicators related to debt management and be ready to discuss how you've successfully managed collections in the past.
✨Showcase Your Leadership Skills
This role involves managing a team, so be prepared to share examples of how you've led teams effectively. Highlight your experience in motivating staff, resolving conflicts, and driving performance in a credit control environment.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Think about complex debt cases you've handled and be ready to explain your approach to negotiating repayment plans or dealing with difficult clients.
✨Familiarise Yourself with Compliance
Understanding compliance is crucial in this role. Be sure to review relevant regulations and company policies related to credit control. You might be asked how you ensure adherence to these standards in your previous roles.
