At a Glance
- Tasks: Build and manage customer relationships while ensuring exceptional service in property management.
- Company: Join Lloyds Living, a forward-thinking company redefining property management in the UK.
- Benefits: Enjoy a generous pension, performance bonuses, share schemes, and flexible lifestyle benefits.
- Other info: Work in a changing environment with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team making a real impact in vibrant communities.
- Qualifications: Experience in property management, excellent communication skills, and a valid UK driving licence.
The predicted salary is between 30000 - 40000 £ per year.
Join us at Lloyds Living as we redefine what it means to manage property in the UK. We're on an ambitious journey to become one of the country's largest and most trusted landlords, creating vibrant communities and delivering exceptional living experiences. As we scale at pace, you'll be part of a dynamic team shaping the future of property management - where innovation, customer focus, and growth go hand in hand. This is your chance to make an impact and be part of something extraordinary.
Role Purpose
Build and manage customer relationships and support the lettings, inspection and management of developments across your region. Act as the key point of contact for customers from viewing through to move-in, inspection through to move out, ensuring exceptional customer service and operational efficiency.
Key Responsibilities
- Create amazing experiences across viewings, move in days, mid term inspections and move outs.
- Gain the respect and support of residents through outstanding service and professionalism.
- Report and resolve issues in a timely and professional manner.
- Host viewings and open house events with potential customers.
- Gather and record viewing feedback before posting to the PMS to aid reporting.
- Explain and/or guide customers through the application processes and answer any questions.
- Conduct in person Right to Rent check where needed.
- Draft inventories for future move ins and host the home move appointments with our customers.
- Undertake midterm property and development inspections with customers and report on the condition and any maintenance required to property management.
- Conduct void inspections including property hand overs, water flushing and insurance checks.
- Attend move out appointments with vacating customers and draft the check out inventories.
- Act as eyes on the ground for the centralised property management team to check completion of works or dip testing quality of workmanship.
Health & Safety Compliance
- Ensure buildings meet all health & safety requirements and fire risk assessments.
- Proactively maintain a secure, safe, and successful estate.
Stakeholder Collaboration
- Build strong relationships with management companies, developers, agents, and internal teams.
- Assist in delivering all key performance targets relating to asset and tenancy management.
Experience
- Experience of residential property inspections, lettings or property management.
- Passionate about delivering the highest level of customer service.
- Excellent written and verbal communication skills with ability to engage at all levels.
- Possess a UK driving licence and ability to travel within region.
- Proactive self-starter and disciplined lone worker with strong organisational skills.
- Ability to remain calm and controlled under pressure.
- Understands and acts upon customer needs to maintain company reputation.
- Comfortable working in a changing environment.
- Growth mindset and willingness to try new approaches.
- Good range of IT skills.
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 24 days' holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Regional Host - Property Management in Cambridge employer: Lloyds Living
At Lloyds Living, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters innovation and customer focus. As a Regional Host in Property Management, you'll enjoy a generous benefits package including a substantial pension contribution, performance-related bonuses, and flexible lifestyle benefits, all while being part of a dynamic team dedicated to redefining property management in the UK. With ample opportunities for personal and professional growth, this role allows you to make a meaningful impact in creating thriving communities across the Luton to Margate region.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Host - Property Management in Cambridge
✨Tip Number 1
Get to know the company inside out! Research Lloyds Living and understand their mission, values, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those interviews! Think about how your skills align with the role of Regional Host. Be ready to share examples of how you've delivered exceptional customer service or managed property inspections in the past.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Lloyds Living and making an impact in property management.
We think you need these skills to ace Regional Host - Property Management in Cambridge
Some tips for your application 🫡
Show Your Passion for Property Management:When writing your application, let your enthusiasm for property management shine through! We want to see how much you care about creating amazing living experiences and building strong customer relationships.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in lettings and inspections. We love seeing how your skills align with our mission at Lloyds Living, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your written communication is easy to read and gets straight to the heart of what makes you a great fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Lloyds Living.
How to prepare for a job interview at Lloyds Living
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Regional Host in Property Management. Familiarise yourself with the key tasks like conducting viewings, managing customer relationships, and ensuring health and safety compliance. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer experiences, be prepared to share specific examples from your past where you've gone above and beyond for customers. Think about situations where you resolved issues or created memorable experiences, as this will demonstrate your commitment to outstanding service.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how they measure success in the role. This not only shows your interest but also helps you determine if the company is the right fit for you.
✨Dress the Part and Be Punctual
First impressions matter, so dress professionally and arrive on time for your interview. Being punctual shows respect for their time and demonstrates your organisational skills, which are crucial for a Regional Host. Plus, it sets a positive tone for the rest of the meeting!
