At a Glance
- Tasks: Oversee claims performance and drive improvements across the Lloyd’s market.
- Company: Lloyd’s, the leading global insurance and reinsurance marketplace.
- Benefits: Inclusive culture, professional development, and opportunities for impactful work.
- Other info: Join a diverse team committed to innovation and continuous improvement.
- Why this job: Shape the future of claims management and influence key stakeholders.
- Qualifications: Strong claims expertise and experience in a complex stakeholder environment.
The predicted salary is between 63000 - 77000 £ per year.
Lloyd’s is the world’s leading insurance and reinsurance marketplace, bringing together the world’s leading risk takers to advance global progress.
Our strategy is focused on delivering strong underwriting performance, operating an efficient and flexible marketplace, and maximising the capital advantage of the Lloyd’s market — while continuing to build a Lloyd’s we are proud of.
How we deliver this, matters.
We take the risk, make things happen, and own the outcome — working together across our global network to turn insight into impact.
We're looking for a Claims Oversight Manager to help shape and strengthen claims performance across the Lloyd’s market.
This is an opportunity to influence how claims are managed across multiple managing agents, working with senior stakeholders to drive better outcomes, identify emerging risks and support continuous improvement.
You'll combine market insight, data analysis and strong relationship management to help ensure claims remain a key contributor to market performance.
What you'll do
As part of our Claims Oversight team, you'll oversee claims performance across a portfolio of managing agents, helping to ensure alignment with Lloyd's Claims Principles and supporting a best-in-class approach to claims management.
- Monitor claims performance and identify emerging risks, trends and opportunities for improvement
- Make balanced, risk-based judgements that support market performance and customer outcomes
- Build trusted relationships with senior stakeholders across managing agents and the Corporation
- Lead constructive discussions on claims capabilities, performance and governance
- Assess compliance with Lloyd's Claims Principles and intervene where performance concerns arise
- Use claims data and management information to influence decision‑making and drive improvement
- Collaborate on thematic reviews, oversight activities and market‑wide initiatives
- Contribute to a culture of accountability, openness and continuous learning
- What you'll bring
We're interested in people with strong claims expertise and the confidence to influence across a complex stakeholder environment.
- Experience within claims, conduct risk, delegated authority or a related oversight function
- Strong knowledge of the London and international insurance markets
- A good understanding of claims, legal and regulatory issues affecting the insurance sector
- Experience engaging and influencing senior stakeholders
- The ability to analyse complex data and translate insights into action
- Strong communication skills, with the confidence to navigate challenging conversations
- A collaborative approach and a focus on delivering meaningful outcomes
- Experience supporting business change, risk management or operational improvement initiatives
Being inclusive at Lloyd’s is integral to how we work — and how we deliver impact.
We aim to build a diverse, inclusive environment that reflects the global markets we serve, where everyone is treated with dignity and respect and supported to reach their full potential.
We take the risk by challenging traditional thinking and being proactive about inclusion.
That means being open and positive about workplace adjustments, prioritising health and wellbeing, and investing in diversity and inclusion training so everyone feels able to contribute and succeed.
We make things happen by turning our commitment into action.
Through employee networks, mentoring, volunteering opportunities and sustained investment in professional development, we create an environment where inclusion is experienced day‑to‑day — not just talked about.
We own the outcome by focusing on impact.
By bringing together diverse perspectives and the best minds in the industry, we work collaboratively with underwriters and brokers to create innovative, responsive solutions that share risk and solve complex problems across global markets.
We will invest in attracting the best talent to Lloyd’s, making sure recruitment is targeted at bringing in the skills we need to evolve.
We will develop a talent pipeline that provides us with the key capabilities we will need for the future.
To also create a culture in which every employee fulfils their full potential, ensuring that leaders role‑model the behaviours we expect in ourselves and others.
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Claims Oversight Manager employer: Lloyd’s Europe
Lloyds is an exceptional employer, offering a dynamic work environment where finance professionals can thrive and make a significant impact on global markets. With a strong commitment to diversity and inclusion, employees are supported through mentoring, professional development, and a culture that values every individual's contribution. Located in the heart of the insurance and reinsurance marketplace, this role as a Finance Business Partner provides unique opportunities to engage with senior leaders and shape strategic decisions that drive performance and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Oversight Manager
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Lloyd’s Europe). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Lloyd’s Europe. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Claims Oversight Manager
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Lloyd’s Europe.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Lloyd’s Europe. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Lloyd’s Europe
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Lloyd’s Europe to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Lloyd’s Europe, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Lloyd’s Europe's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
