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- Tasks: Lead a dynamic team to deliver exceptional customer service in a healthcare contact centre.
- Company: Join Lloyds Clinical, a leader in patient services and healthcare support.
- Benefits: Full-time role with potential for contract extension and career growth.
- Why this job: Make a real difference in patient experiences while developing your leadership skills.
- Qualifications: Experience in people management and contact centre operations, especially in healthcare.
- Other info: Collaborative environment focused on achieving common goals and enhancing patient care.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about delivering exceptional customer service and leading teams to success? Lloyds Clinical are recruiting for a Contact Centre Assistant Manager to join our dynamic Patient Services team, leading and monitoring the daily operations of the contact centre. This is a pivotal role where you will ensure optimal team performance, adherence to quality standards and enhancement of the patient experience.
Key responsibilities:
- Manage and monitor contact centre and team performance to deliver KPIs, targets, quality standards and outcomes.
- Manage and monitor contact centre workload plan, ensuring optimal performance and KPI achievement.
- Manage and develop the performance and potential of the team.
- Manage and monitor team’s adherence to all governance, risk, compliance and quality standards and expectations.
- Develop strong stakeholder relationships to improve patient services and develop operational insights.
This is a fixed term contract for 6 months with potential to extend.
To be successful in this position, we are looking for:
- Strong experience in people management.
- Experience within a contact centre particularly within a healthcare/patient focused environment.
- Willingness to work collaboratively with others, both within and outside the contact centre, to achieve common goals.
- Adhering to a high standard of integrity, professionalism, and confidentiality in all interactions.
- Ability to quickly identify issues and develop practical solutions in a timely manner.
- Capability to think critically and make informed decisions under pressure.
- Proven ability to prioritise work based on need/demand.
- Strong interpersonal skills with the ability to grow, lead and motivate a team and manage stakeholder relationships.
- Skill in utilising contact centre technology and analytics tools to monitor and evaluate team performance.
- A strategic and analytical mindset.
Research has shown people from minority groups are less likely to apply for a role unless they meet 100% of the criteria. If you think you could be a good fit for the role but don’t meet all of the criteria, please continue to submit an application for us to review.
Contact Centre Assistant Manager in Harlow employer: Lloyds Clinical
Contact Detail:
Lloyds Clinical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Assistant Manager in Harlow
✨Tip Number 1
Network like a pro! Reach out to current employees at Lloyds Clinical on LinkedIn. A friendly message can go a long way in getting your foot in the door and showing your genuine interest in the Contact Centre Assistant Manager role.
✨Tip Number 2
Prepare for the interview by practising common questions related to team management and customer service. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Showcase your leadership skills during the interview. Be ready to discuss specific examples of how you've motivated teams and improved performance in previous roles. This is key for the Contact Centre Assistant Manager position!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can help keep you top of mind with the hiring managers at Lloyds Clinical. Plus, it shows your professionalism!
We think you need these skills to ace Contact Centre Assistant Manager in Harlow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Contact Centre Assistant Manager role. Highlight your experience in people management and any relevant contact centre work, especially in healthcare. We want to see how you can bring your unique skills to our team!
Showcase Your Leadership Skills: In your application, emphasise your ability to lead and motivate teams. Share specific examples of how you've managed performance and developed team potential in previous roles. We love seeing candidates who can inspire others to achieve their best!
Demonstrate Problem-Solving Abilities: We’re looking for someone who can think on their feet! Include examples in your application where you've identified issues and implemented practical solutions quickly. This will show us that you can handle the pressures of a busy contact centre environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Lloyds Clinical
✨Know Your Stuff
Before the interview, make sure you understand Lloyds Clinical's mission and values. Familiarise yourself with their patient services and how they operate. This will help you demonstrate your passion for delivering exceptional customer service and leading teams effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about specific situations where you improved team performance or resolved conflicts. Highlight your ability to motivate and develop others, as this is crucial for the Contact Centre Assistant Manager role.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to think critically under pressure. Prepare to discuss how you would handle specific challenges in a contact centre environment, especially related to healthcare and patient-focused scenarios.
✨Build Rapport with Interviewers
During the interview, focus on building a connection with your interviewers. Use your strong interpersonal skills to engage them in conversation. Ask insightful questions about the team dynamics and how they measure success in the contact centre, showing your genuine interest in the role.
