Business Change Lead in London

Lloyd’s is the world’s leading insurance and reinsurance marketplace. We share the collective intelligence and risk sharing expertise of the market’s brightest minds, working together for a braver world. Our role is to inspire courage, so tomorrow’s progress isn’t limited by today’s risks.

Our shared values: we are brave; we are stronger together; we do the right thing; guide what we do and how we act. If you share our values and our passion to build a future that’s more sustainable, resilient and inclusive, you’ll find a home at Lloyd’s – build a braver future with us.

We are seeking to recruit a Business Change Lead to help shape and deliver change across our Corporation Services functions, including Finance, Actuarial, Tax, Investments & Treasury, Member Services, International Finance, Procurement, Legal, Risk and HR. This is a role for someone who can see the bigger picture, build trusted relationships, and turn complex business needs into clear, deliverable change. You’ll play a key role in helping us prioritise what matters, deliver measurable value and make Lloyd’s an even better place to work.

You’ll sit within our Change team in Operations, where we connect business strategy with delivery. We shape priorities, define roadmaps, support investment decisions and help ensure change delivers the right outcomes at the right time. In this role, you’ll:

• Partner with senior stakeholders across Corporation Services to understand priorities, challenge constructively and shape clear, high-value change demand
• Translate strategy into action by helping define multi-year roadmaps, outcomes and priorities aligned to Lloyd’s strategy
• Support portfolio decisions by balancing value, risk, cost and capacity, and helping create clear business cases and investment recommendations
• Lead change delivery across key business initiatives, ensuring projects are mobilised well and set up for success
• Drive value realisation by defining meaningful measures, tracking benefits and highlighting risks and dependencies
• Enable continuous improvement by supporting smaller change initiatives that improve efficiency, effectiveness and colleague experience
• Work across teams to build alignment with Operations, Finance, HR, Risk, Architecture and delivery teams
• Bring insight into decision-making through structured analysis, strong governance and a focus on measurable outcomes
• Look ahead by identifying market, regulatory and technology trends that could shape future priorities

We’re looking for someone with strong business change experience and the confidence to lead in a complex, regulated environment. You’ll bring:

• Experience delivering business change, portfolio change or transformation across complex organisations
• Strong stakeholder management skills, with the ability to build credibility and influence at senior levels
• A track record of turning strategy, ideas and business needs into clear plans and deliverable outcomes
• Experience working across multiple phases of the change lifecycle, from shaping and prioritisation through to delivery and value realisation
• Confidence working in a regulated environment, ideally within insurance, financial services or a similarly complex sector
• Strong judgement, curiosity and the ability to challenge constructively
• Excellent communication skills, with a clear and practical approach
• Experience working across matrix teams, including third parties or offshore delivery partners
• Experience in portfolio management, continuous improvement, project mobilisation or business case development would be particularly valuable.

This is your opportunity to play a visible role in change that matters. At Lloyd’s, we’re focused on delivering strong performance, running an efficient and flexible marketplace, and building a Lloyd’s we’re proud of. How we deliver that matters too. We take the risk, make things happen and own the outcome.

Diversity and inclusion are a focus for us – Lloyd’s aim is to build a diverse, inclusive environment that reflects the global markets we work in. One where everyone is treated with dignity and respect to achieve their full potential. In practice, this means we are positive and inclusive about making workplace adjustments, we offer regular health and wellbeing programmes, diversity and inclusion training, employee networks, mentoring and volunteering opportunities as well as investment into your professional development.

We understand that our work/life balance is important to us all and that a hybrid of working from the office and home can offer a great level of flexibility. Flexible working forms part of a total reward approach which offers a host of other benefits over and above the standard offering (generous pension, healthcare, wellbeing etc). These include financial support for training, education & development, a benefit allowance (to spend on our flexible benefits such as gym membership, dental insurance, extra holiday or to partake in our cycle to work scheme), employee recognition scheme and various employee discount schemes.

By choosing Lloyd's, you'll be part of a team that brings together the best minds in the industry, and together with our underwriters and brokers, we create innovative, responsive solutions allowing us to share risk and solve complex problems.