At a Glance
- Tasks: Coordinate the hire process, ensuring customer satisfaction and smooth operations.
- Company: Speedy, the UK's leading hire provider with a focus on employee growth.
- Benefits: 26 days holiday, flexible working, discounts, and career progression opportunities.
- Other info: Embrace a culture of diversity and inclusion with excellent work-life balance initiatives.
- Why this job: Join a dynamic team and make a real impact in customer service and operations.
- Qualifications: Strong organisational and communication skills; driving license preferred.
The predicted salary is between 25000 - 30000 £ per year.
About the Role
Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job! Based in the depot, the Hire Desk Controller is a vital part of operations on the front line of sales and customer service. Relationship building is the key to success, as the Hire Controller coordinates the entire hire process from taking the order through to delivery and collection, liaising with every part of the depot to ensure the needs of the customer are met and that they’re satisfied with our service.
On a day-to-day basis, you can expect to be desk‑based, working directly with the other departments, liaising regularly with stock teams, drivers and engineers to ensure minimal delay in fulfilling the needs of the customer with readily available equipment and close contact.
What you’ll need:
- Strong organisational skills
- Strong communication skills both verbally & written
- Adaptability
- Commitment to learn and develop
- Driving license
- Previous experience working within the hire industry or similar sales or operational role
- Ability to support your business unit/team to deliver our ESG Strategy – Decade to Deliver
What we’ll Provide:
We will provide everything you need to ensure you succeed in this role! We offer all on the job training and have dedicated product and system training teams available to support you. We are passionate about employee growth and offer tailored development programmes to suit individual needs. We pride ourselves on our ability to recognise and develop talent, which has allowed us to champion internal progression over the years.
Speedy operates an industry leading Work Life Balance initiative, demonstrating our commitment to reducing core contracted hours, supporting colleague wellbeing, and identifying more balanced work patterns for our colleagues which is a huge step in realising our ambition of putting our People First. Talk to us about a range of hybrid and flexible working arrangements to suit your needs including flexible start/finish times, shorter days, term time hours and job share opportunities.
Benefits include:
- 26 days holiday (plus bank holidays)
- Life assurance
- Pension Scheme
- Canteen facilities
- 95% discount across the Speedy brand
- Opportunities for training, development and career progression
- Voluntary Health Cash Plan
- My Staff Shop: discounts and offers for shopping etc. across many suppliers
- Green Commute Initiative: Work scheme for cycling
- PAM – Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management
Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.
General Information:
Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. Please be aware that some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check. The Speedy Group is an equal opportunity employer where we embrace diversity in all its forms and fostering an inclusive environment for all people to do the best work of their lives with us. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.
Hire Desk Controller in West Bromwich employer: Lloyds British Group Ltd
At Speedy, we pride ourselves on being the UK's leading hire provider, offering a dynamic work environment where employee growth and well-being are at the forefront. Our commitment to a healthy work-life balance, alongside tailored development programmes and a culture that champions internal progression, makes us an exceptional employer for those looking to thrive in their careers. With flexible working arrangements and a range of benefits including generous holiday allowances and discounts, Speedy is dedicated to ensuring our team members feel valued and supported in every aspect of their professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Desk Controller in West Bromwich
✨Tip Number 1
Get to know the company! Research Speedy and understand their values, services, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Hire Desk Controller, you'll need to liaise with various teams. Role-play scenarios with friends or family to boost your confidence in handling customer queries and internal communications.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insights into the role and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Speedy team.
We think you need these skills to ace Hire Desk Controller in West Bromwich
Some tips for your application 🫡
Show Off Your Organisational Skills:As a Hire Desk Controller, you'll need to juggle multiple tasks. Make sure your application highlights your organisational skills. Share examples of how you've managed competing priorities in the past!
Communicate Clearly:Strong communication is key in this role. Use your written application to demonstrate your ability to convey information clearly and effectively. Keep it concise but informative – we want to see your personality shine through!
Tailor Your Experience:If you've got experience in the hire industry or similar roles, make it front and centre in your application. Relate your past experiences to the job description so we can see how you'd fit right in with our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Lloyds British Group Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Speedy and its services. Understand their range of tools and equipment, and how they prioritise customer satisfaction. This knowledge will help you demonstrate your enthusiasm for the role and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Hire Desk Controller, strong communication is key. Prepare examples from your past experiences where you've effectively communicated with customers or colleagues. Practising clear and concise responses will help you convey your thoughts better during the interview.
✨Demonstrate Organisational Skills
Think of specific instances where your organisational skills made a difference in your previous roles. Whether it was managing multiple orders or coordinating with different teams, be ready to share these examples. This will highlight your ability to handle the fast-paced environment at Speedy.
✨Be Ready to Discuss Adaptability
In a dynamic role like this, adaptability is crucial. Prepare to discuss times when you've had to adjust to unexpected changes or challenges. Showing that you can thrive in a changing environment will resonate well with the interviewers, especially since they value commitment to learning and development.
