Customer Relationship Executive in Newport

Customer Relationship Executive - Newport

Location: Newport

Contractual Hours: 37.5 hours per week

Working Hours: 07:45 - 17:00

Working Pattern: 9-day fortnight, with every other Tuesday off

Speedy are the UK's leading hire provider, offering the widest range of tools, specialist hire equipment, plant and support services - everything for every job!

We have an exciting opportunity for a Customer Relationship Executive to join our team in Newport and play a key role in developing strong, long-lasting relationships with our customers.

As a Customer Relationship Executive, you'll work closely with customers to understand their needs, ensure they're getting the very best from our products and services, and deliver an excellent customer experience.

You'll conduct regular business reviews, monitor customer satisfaction and identify opportunities where Speedy can provide additional support, products or services. Working closely with our Account Managers and wider Sales team, you'll help strengthen existing relationships while supporting the continued growth of our business.

This is a target-driven role, so you'll be comfortable working towards agreed KPIs and objectives, while always keeping the customer at the heart of what you do.

What you'll need:

• Strong interpersonal and communication skills, with the ability to build rapport and develop trusted customer relationships
• Previous sales experience and an organised approach to work
• A proactive attitude and strong work ethic
• The ability to manage your workload effectively and work towards targets and KPIs
• A collaborative approach to working with Account Managers and the wider Sales team
• The ability to identify opportunities to further develop customer accounts
• Ability to support your business unit/team to deliver our ESG Strategy - Decade to Deliver

Desirable:

Previous experience working as a Customer or Client Relationship Executive, or a proven track record of successfully managing and developing customer relationships.

What we offer:

• 26 days holiday (plus bank holidays)
• Life assurance
• Pension Scheme
• Canteen facilities
• 95% discount across the Speedy brand
• Opportunities for training, development and career progression
• Voluntary Health Cash Plan
• My Staff Shop - discounts and offers across a wide range of suppliers
• Green Commute Initiative - cycle to work scheme
• PAM Employee Assistance Programme (EAP) - free and confidential support and counselling covering areas including wellbeing, legal and financial matters

At Speedy, we're committed to putting our People First. This role benefits from our Speedy Work Life Balance initiative, working a 9-day fortnight with every other Tuesday off, helping you achieve a better balance between work and life.

Speedy also offers a Career Line of Sight, giving our people a clear understanding of the opportunities available for progression and growth across the Speedy Group.

Some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check.

The Speedy Group is an equal opportunity employer. We embrace diversity in all its forms and are committed to fostering an inclusive environment where everyone can do the best work of their lives with us.

All applicants will be considered for employment without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity or disability status.

All roles within The Speedy Group require proof of the right to work in the UK by the start of employment.

Further information on our ESG governance and policies can be found on the Speedy website.