At a Glance
- Tasks: Build and maintain strong client relationships while driving sales growth.
- Company: Join a dynamic team at Speedy, committed to customer satisfaction.
- Benefits: Enjoy 26 days holiday, life assurance, and discounts across the Speedy brand.
- Other info: Flexible working pattern with excellent career progression opportunities.
- Why this job: Make a real impact by enhancing customer experiences and driving business success.
- Qualifications: Strong interpersonal skills and previous sales experience are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Newport
Working Pattern: 9-day fortnight (every other Tuesday off)
Working Hours: 07:45 – 17:00
Contracted Hours: 37.5 hours per week
As a Customer Relationship Executive, you will play a key role in building and maintaining strong relationships with our clients. You will conduct regular business reviews to ensure customer satisfaction, identify opportunities for growth, and work closely with the sales team to maximise account potential. Working to targets and KPIs is an important part of this role, alongside collaborating with account managers to ensure we consistently deliver excellent service.
What You’ll Need
- Strong interpersonal skills with the ability to build rapport and trust with customers
- Previous sales experience with a well-organised approach to work
- A proactive and hardworking attitude with a strong work ethic
- Ability to support ESG strategy – Decade to Deliver
Desirable
- Experience in a client relationship or account management role
- Proven track record of managing and developing customer relationships
What We Offer
- 26 days holiday (plus bank holidays)
- Life assurance
- Pension scheme
- Canteen facilities
- 95% discount across the Speedy brand
- Training, development and career progression opportunities
- Voluntary Health Cash Plan
- My Staff Shop discounts and offers
- Green Commute Initiative (cycle to work scheme)
- Employee Assistance Programme (EAP) for wellbeing, legal and financial support
Additional Information
- Vacancies may close early due to high application volumes
- Some roles may require DBS, credit or security clearance checks
- All applicants must have the right to work in the UK
- Speedy is an equal opportunity employer committed to diversity and inclusion.
Locations
Customer Relationship Executive in Newport, Wales employer: Lloyds British Group Ltd
Speedy is an exceptional employer located in Newport, offering a supportive work culture that prioritises employee wellbeing and development. With a unique 9-day fortnight working pattern, generous holiday allowance, and extensive training opportunities, employees can thrive both personally and professionally while enjoying significant discounts across the Speedy brand. Join us to be part of a diverse team dedicated to delivering excellent service and fostering strong client relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Executive in Newport, Wales
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Relationship Executive role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to customer relationship management. We suggest role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your interpersonal skills during the interview! Remember, building rapport is key in this role. We recommend sharing specific examples of how you've successfully managed client relationships in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Relationship Executive in Newport, Wales
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Relationship Executive. Highlight your previous sales experience and any client relationship roles you've had. We want to see how you can build rapport and trust with customers!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your proactive attitude aligns with our values. Don’t forget to mention your work ethic and how you can contribute to our ESG strategy.
Showcase Your Interpersonal Skills:In your application, give examples of how you've built strong relationships in the past. We love seeing real-life scenarios where you've gone above and beyond for clients. This will help us understand your approach to customer satisfaction!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of everything. Plus, it shows you’re keen on joining our team at Speedy!
How to prepare for a job interview at Lloyds British Group Ltd
✨Know Your Customers
Before the interview, research the company’s client base and understand their needs. This will help you demonstrate your ability to build rapport and trust with customers, which is crucial for a Customer Relationship Executive.
✨Showcase Your Sales Experience
Be ready to discuss your previous sales experience in detail. Prepare specific examples of how you've successfully managed customer relationships and maximised account potential. This will highlight your well-organised approach and proactive attitude.
✨Understand the Role's KPIs
Familiarise yourself with the key performance indicators (KPIs) relevant to the role. Be prepared to discuss how you would meet these targets and contribute to the company's ESG strategy, showing that you’re aligned with their goals.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to customer satisfaction and growth opportunities. This not only shows your interest in the role but also demonstrates your proactive mindset and commitment to delivering excellent service.
