At a Glance
- Tasks: Coordinate the hire process, ensuring customer satisfaction from order to delivery.
- Company: Speedy, the UK's leading hire provider with a diverse range of tools and services.
- Benefits: 95% discount across Speedy brand, life assurance, pension scheme, and health cash plan.
- Other info: Flexible working arrangements and clear career progression opportunities available.
- Why this job: Join a dynamic team and build relationships while making a real impact in customer service.
- Qualifications: Strong organisational and communication skills; driving license preferred.
The predicted salary is between 30000 - 40000 £ per year.
Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job!
Based in the depot, the Hire Controller is a vital part of operations on the front line of sales and customer service. Relationship building is the key to success, as the Hire Controller coordinates the entire hire process from taking the order through to delivery and collection, liaising with every part of the depot to ensure the needs of the customer are met and that they’re satisfied with our service.
On a day-to-day basis, you can expect to be desk‑based, working directly with the other departments, liaising regularly with stock teams, drivers and engineers to ensure minimal delay in fulfilling the needs of the customer with readily available equipment and close contact.
For us to help you on your journey to success, here’s what you’ll need:
- Strong organisational skills
- Strong communication skills both verbally & written
- Commitment to learn and develop
- Driving license
- Previous experience working within the hire industry or similar sales or operational role
- Ability to support your business unit/team to deliver our ESG Strategy – Decade to Deliver.
What we offer:
- Life assurance
- Pension Scheme
- 95% discount across the Speedy brand
- Opportunities for training, development and career progression
- Voluntary Health Cash Plan
- My Staff Shop: discounts and offers for shopping etc. across many suppliers
- Green Commute Initiative: Work scheme for cycling
- PAM – Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management
Speedy operates an industry leading Work Life Balance initiative, demonstrating our commitment to reducing core contracted hours, supporting colleague wellbeing, and identifying more balanced work patterns for our colleagues which is a huge step in realising our ambition of putting our People First. Talk to us about a range of hybrid and flexible working arrangements to suit your needs including flexible start/finish times, shorter days, term time hours and job share opportunities.
Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.
Please be aware that some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check. The Speedy Group is an equal opportunity employer where we embrace diversity in all its forms and fostering an inclusive environment for all people to do the best work of their lives with us. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.
Hire Controller - Customer-Facing Operations Lead (Hybrid) in Manchester employer: Lloyds British Group Ltd
Speedy is an exceptional employer, offering a dynamic work environment in Manchester where employees are at the forefront of customer service and operational excellence. With a strong commitment to employee wellbeing, flexible working arrangements, and extensive training and development opportunities, Speedy fosters a culture that prioritises personal growth and work-life balance. The company also provides attractive benefits such as a pension scheme, life assurance, and significant discounts across its brand, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Controller - Customer-Facing Operations Lead (Hybrid) in Manchester
✨Tip Number 1
Get to know the company inside out! Research Speedy and understand their values, services, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and operations. Think about your past experiences and how they relate to the role of Hire Controller – be ready to share specific examples!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Hire Controller - Customer-Facing Operations Lead (Hybrid) in Manchester
Some tips for your application 🫡
Show Off Your Organisational Skills:As a Hire Controller, you'll need to juggle multiple tasks. Make sure your application highlights your organisational skills. Use examples from your past experiences to show how you’ve successfully managed similar responsibilities.
Communicate Clearly:Strong communication is key in this role. When writing your application, be clear and concise. Use straightforward language and make sure to express your enthusiasm for the position and how you can contribute to the team.
Tailor Your Experience:We want to see how your previous experience aligns with the hire industry or similar roles. Don’t just list your jobs; explain how they relate to the responsibilities of a Hire Controller. This will help us see why you’re a great fit!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the hiring process. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Lloyds British Group Ltd
✨Know the Company Inside Out
Before your interview, make sure you research Speedy thoroughly. Understand their services, values, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Hire Controller, strong communication is key. Prepare examples from your past experiences where you successfully communicated with customers or team members. Practise articulating these stories clearly to demonstrate your skills during the interview.
✨Demonstrate Organisational Prowess
Be ready to discuss how you manage multiple tasks and priorities. Think of specific instances where your organisational skills made a difference in your previous roles. This will highlight your ability to coordinate effectively within the depot.
✨Emphasise Your Commitment to Learning
Speedy values development, so express your eagerness to learn and grow within the role. Share any relevant training or courses you've undertaken, and be open about your career aspirations within the company to show you're in it for the long haul.
