At a Glance
- Tasks: Lead a team to ensure smooth hire desk operations and exceptional customer service.
- Company: Speedy, the UK's leading hire provider with a diverse range of tools and equipment.
- Benefits: Life assurance, pension scheme, 95% discount, and flexible working arrangements.
- Other info: Join a supportive environment with excellent career progression opportunities.
- Why this job: Make a real impact by driving team performance and enhancing customer experiences.
- Qualifications: Proven leadership skills, management experience, and a customer-focused mindset.
The predicted salary is between 29700 - 36300 £ per year.
Working hours - Mon - Fri - 07:30 - 17:00
Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job!
We’re looking for a Hire Desk Manager to lead and develop a team of Hire Controllers, ensuring smooth day-to-day operations, exceptional customer service, and strong commercial performance.
You’ll play a key role in meeting budgeted targets, improving efficiency, and monitoring KPIs to drive operational excellence.
What You’ll Do
- Provide strong leadership to Managers and direct employees, ensuring all aspects of performance and processes align with budgeted targets and expectations.
- Lead, mentor, and motivate your team to deliver outstanding customer service.
- Oversee the daily operations of the hire desk, ensuring a seamless process for our customers.
- Provide accurate reporting and information within agreed timeframes and deadlines for the General Manager.
- Achieve targets on reducing customer complaint levels and improving speed of resolution.
- Drive team performance, ensuring KPIs are met and service levels remain high.
- Build strong relationships with customers and internal stakeholders.
- Identify and implement process improvements to enhance service and efficiency.
- Support and contribute to our ESG Strategy – Decade to Deliver.
What We’re Looking For
- Proven ability to lead, influence, and motivate a team, securing buy-in from stakeholders.
- Strong coaching and development skills to enhance team performance.
- Previous management experience in a similar role.
- A customer-focused mindset with a track record of delivering high-quality service.
- Excellent relationship-building skills, both internally and externally.
- Strong IT skills, including proficiency in Microsoft Office (Excel, Outlook, etc.).
- Adaptability and flexibility in a fast-paced environment.
- Experience within the hire industry.
- A track record of improving departmental results and performance.
What we offer
- Life assurance
- Pension Scheme
- 95% discount across the Speedy brand
- Opportunities for training, development and career progression
- Voluntary Health Cash Plan
- My Staff Shop: discounts and offers for shopping etc. across many suppliers
- Green Commute Initiative: Work scheme for cycling
- PAM – Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management
Speedy operates an industry leading Work Life Balance initiative, demonstrating our commitment to reducing core contracted hours, supporting colleague wellbeing, and identifying more balanced work patterns for our colleagues which is a huge step in realising our ambition of putting our People First.
Talk to us about a range of hybrid and flexible working arrangements to suit your needs including flexible start/finish times, shorter days, term time hours and job share opportunities.
Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.
Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications.
We would recommend that if you wish to be considered that you complete the application as promptly as possible.
Please be aware that some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check.
The Speedy Group is an equal opportunity employer where we embrace diversity in all its forms and fostering an inclusive environment for all people to do the best work of their lives with us.
Link below to our policies in line with our ESG Governance.
All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.
All roles within The Speedy Grouprequire proof of right to work in the UK by the start of employment.
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Hire Desk Manager employer: Lloyds British Group Ltd
Lloyds British Group Ltd is an excellent employer, offering a supportive work culture that values flexibility and customer service. Based in Southampton, employees enjoy competitive salaries, generous holiday allowances, and unique benefits such as life assurance and discounts across the Speedy brand, making it a rewarding place to grow your career as a Delivery Driver.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Desk Manager
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Hire Desk Manager at Lloyds British Group Ltd!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Lloyds British Group Ltd or be willing to refer you for that Hire Desk Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Lloyds British Group Ltd who’s on the lookout for their next Hire Desk Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Hire Desk Manager role at Lloyds British Group Ltd!
We think you need these skills to ace Hire Desk Manager
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Lloyds British Group Ltd. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Lloyds British Group Ltd
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Lloyds British Group Ltd. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
