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- Tasks: Lead a dynamic team to enhance customer service and drive performance.
- Company: A top player in customer service with a focus on excellence.
- Benefits: Comprehensive benefits package and opportunities for professional growth.
- Why this job: Make a real difference in customer relationships and team success.
- Qualifications: Proven leadership experience in a contact centre and a passion for customer service.
- Other info: Join a vibrant environment with plenty of room for career advancement.
The predicted salary is between 43200 - 72000 £ per year.
A leading company in customer service is seeking a Head of Customer Contact Centre to oversee a team of 140. This hands-on leadership role involves driving performance in a high-volume environment, enhancing customer relationships, and implementing continuous improvement initiatives.
The ideal candidate will have extensive leadership experience in a contact centre and a strong focus on customer service excellence. Opportunities for professional development and a comprehensive benefits package are offered.
Customer Contact Centre Strategy & Ops Leader employer: Lloyds British Group Ltd
Contact Detail:
Lloyds British Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Centre Strategy & Ops Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the customer service industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to leadership and customer service excellence. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with potential employers, highlight specific examples of how you've driven performance and improved customer relationships in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re always looking for passionate leaders like you to join our team.
We think you need these skills to ace Customer Contact Centre Strategy & Ops Leader
Some tips for your application 🫡
Showcase Your Leadership Experience: When applying, make sure to highlight your previous leadership roles, especially in contact centres. We want to see how you've driven performance and improved customer relationships in high-volume environments.
Emphasise Customer Service Excellence: Since this role is all about enhancing customer service, share specific examples of how you've achieved excellence in this area. We love seeing real-life scenarios where you've made a difference!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you the perfect fit for our team. Remember, less is often more!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with us at StudySmarter!
How to prepare for a job interview at Lloyds British Group Ltd
✨Know Your Numbers
As a Customer Contact Centre Strategy & Ops Leader, you'll need to demonstrate your understanding of key performance metrics. Brush up on your knowledge of KPIs relevant to contact centres, such as average handling time and customer satisfaction scores. Be ready to discuss how you've used these metrics to drive performance in your previous roles.
✨Showcase Leadership Experience
This role requires extensive leadership experience, so be prepared to share specific examples of how you've successfully led teams in high-pressure environments. Think about challenges you've faced and how you motivated your team to overcome them. Highlight any continuous improvement initiatives you've implemented that resulted in enhanced customer relationships.
✨Emphasise Customer Service Excellence
Since the company is focused on customer service excellence, make sure to convey your passion for delivering outstanding customer experiences. Prepare anecdotes that illustrate your commitment to customer satisfaction and how you've gone above and beyond to resolve issues or improve service delivery.
✨Ask Insightful Questions
Interviews are a two-way street, so come armed with thoughtful questions about the company's vision for their contact centre. Inquire about their current challenges and opportunities for growth. This not only shows your interest in the role but also gives you valuable insights into how you can contribute to their success.
