At a Glance
- Tasks: Coordinate the hire process, ensuring customer satisfaction from order to delivery.
- Company: Join Speedy, the UK's leading hire provider with a diverse range of tools and equipment.
- Benefits: Enjoy life assurance, pension scheme, and 95% discount across the Speedy brand.
- Other info: Great opportunities for training, development, and career progression.
- Why this job: Be at the forefront of customer service and operations in a dynamic environment.
- Qualifications: Strong organisational and communication skills; driving license preferred.
The predicted salary is between 24000 - 28000 £ per year.
Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job!
Location: Cardiff
Based in the depot, the Hire Desk Controller is a vital part of operations on the front line of sales and customer service. Relationship building is the key to success, as the Hire Desk Controller coordinates the entire hire process from taking the order through to delivery and collection, liaising with every part of the depot to ensure the needs of the customer are met and that they’re satisfied with our service.
On a day-to-day basis, you can expect to be desk-based, working directly with the other departments, liaising regularly with stock teams, drivers and engineers to ensure minimal delay in fulfilling the needs of the customer with readily available equipment and close contact.
Qualifications
- Strong organisational skills
- Strong communication skills both verbally & written
- Commitment to learn and develop
- Driving license
- Previous experience working within the hire industry or similar sales or operational role
- Ability to support your business unit/team to deliver our ESG Strategy – Decade to Deliver
- DBS, Credit or Security Clearance Check (if required)
Benefits
- Life assurance
- Pension Scheme
- 95% discount across the Speedy brand
- Opportunities for training, development and career progression
- Voluntary Health Cash Plan
- My Staff Shop: discounts and offers for shopping etc. across many suppliers
- Green Commute Initiative: Work scheme for cycling
- PAM – Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management
EEO Statement
All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.
Hire Desk Controller in Cardiff employer: Lloyds British Group Ltd
Speedy is an exceptional employer, offering a dynamic work environment in Cardiff where the Hire Desk Controller plays a crucial role in delivering outstanding customer service. With a strong focus on employee development, generous benefits including a pension scheme and discounts across the Speedy brand, and a commitment to wellbeing through initiatives like the Employee Assistance Program, Speedy fosters a supportive culture that empowers staff to thrive and grow in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Desk Controller in Cardiff
✨Tip Number 1
Get to know the company! Research Speedy and understand their values, services, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and sales. Think about how your past experiences align with the role of a Hire Desk Controller and be ready to share specific examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Speedy team!
We think you need these skills to ace Hire Desk Controller in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Hire Desk Controller role. Highlight your organisational and communication skills, and any relevant experience in the hire industry or similar roles. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with what we’re looking for. Don’t forget to mention your commitment to learning and development – we love that!
Showcase Your Customer Service Skills:Since this role is all about relationship building, make sure to highlight any previous customer service experience. Share examples of how you've successfully managed customer needs and ensured satisfaction – we want to know how you can help us keep our customers happy!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and get you on our radar. Plus, it shows you’re keen to join the Speedy team!
How to prepare for a job interview at Lloyds British Group Ltd
✨Know Your Stuff
Familiarise yourself with the hire industry and Speedy's services. Understand the tools and equipment they offer, as well as their customer service approach. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Hire Desk Controller, you'll need to communicate effectively with various teams. Prepare examples of how you've successfully built relationships in previous roles. Practise articulating your thoughts clearly, both verbally and in writing, to demonstrate your strong communication skills.
✨Demonstrate Organisational Prowess
Highlight your organisational skills by discussing how you've managed multiple tasks or projects simultaneously. Use specific examples to illustrate your ability to prioritise and coordinate effectively, ensuring customer needs are met without delays.
✨Emphasise Your Commitment to Learning
Speedy values personal development, so express your eagerness to learn and grow within the company. Share any relevant training or courses you've completed, and discuss how you plan to contribute to their ESG Strategy while developing your own skills.
