At a Glance
- Tasks: Coordinate the hire process, ensuring customer satisfaction from order to delivery.
- Company: Speedy, the UK's leading hire provider with a focus on customer service.
- Benefits: 95% discount across Speedy brand, life assurance, pension scheme, and health cash plan.
- Other info: Flexible working arrangements and clear career progression opportunities.
- Why this job: Join a dynamic team and make a real impact in customer-focused operations.
- Qualifications: Strong organisational and communication skills; driving licence preferred.
The predicted salary is between 30000 - 40000 £ per year.
Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job!
Based in the depot, the Hire Controller is a vital part of operations on the front line of sales and customer service. Relationship building is the key to success, as the Hire Controller coordinates the entire hire process from taking the order through to delivery and collection, liaising with every part of the depot to ensure the needs of the customer are met and that they’re satisfied with our service.
On a day-to-day basis, you can expect to be desk-based, working directly with the other departments, liaising regularly with stock teams, drivers and engineers to ensure minimal delay in fulfilling the needs of the customer with readily available equipment and close contact.
What we’ll need:
- Strong organisational skills
- Strong communication skills both verbally & written
- Commitment to learn and develop
- Driving licence
- Previous experience working within the hire industry or similar sales or operational role
- Ability to support your business unit/team to deliver our ESG Strategy – Decade to Deliver
What we offer:
- Life assurance
- Pension Scheme
- 95% discount across the Speedy brand
- Opportunities for training, development and career progression
- Voluntary Health Cash Plan
- My Staff Shop: discounts and offers for shopping etc. across many suppliers
- Green Commute Initiative: Work scheme for cycling
- PAM – Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management
Speedy operates an industry leading Work Life Balance initiative, demonstrating our commitment to reducing core contracted hours, supporting colleague wellbeing, and identifying more balanced work patterns for our colleagues which is a huge step in realising our ambition of putting our People First. Talk to us about a range of hybrid and flexible working arrangements to suit your needs including flexible start/finish times, shorter days, term time hours and job share opportunities.
Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.
Please be aware that some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check. The Speedy Group is an equal opportunity employer where we embrace diversity in all its forms and fostering an inclusive environment for all people to do the best work of their lives with us. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.
Hire Controller: Customer-Focused Operations Lead in Bristol employer: Lloyds British Group Ltd
Speedy is an exceptional employer, offering a supportive work culture in Bristol that prioritises employee wellbeing and development. With a strong commitment to work-life balance, flexible working arrangements, and a clear pathway for career progression, Speedy ensures that every team member can thrive while contributing to customer-focused operations. The extensive benefits package, including discounts, health plans, and a focus on diversity and inclusion, makes Speedy a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Controller: Customer-Focused Operations Lead in Bristol
✨Tip Number 1
Get to know the company inside out! Research Speedy and understand their values, services, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and operations. Think about your past experiences and how they relate to the role of Hire Controller. Confidence is key!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Hire Controller: Customer-Focused Operations Lead in Bristol
Some tips for your application 🫡
Show Your Organisational Skills:As a Hire Controller, you'll need to juggle multiple tasks. Make sure your application highlights your organisational skills. Use examples from past experiences where you successfully managed several responsibilities at once.
Communicate Clearly:Strong communication is key in this role. When writing your application, be clear and concise. Use straightforward language and make sure to express your enthusiasm for customer service and teamwork.
Tailor Your Experience:If you've worked in the hire industry or a similar role, don’t forget to mention it! Tailor your application to reflect how your previous experiences align with the responsibilities of the Hire Controller position.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Lloyds British Group Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Speedy and its operations. Understand their services, values, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Hire Controller, strong communication is key. Prepare examples of how you've successfully communicated with customers or team members in the past. Be ready to demonstrate your ability to build relationships and resolve issues.
✨Highlight Your Organisational Skills
The role requires excellent organisational skills. Think of specific instances where you managed multiple tasks or coordinated with different teams. Share these examples to illustrate how you can keep everything running smoothly at Speedy.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and the company's ESG strategy. This shows that you're not just interested in the job, but also in how you can contribute to their goals.
