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- Tasks: Coordinate damage and loss claims, ensuring accurate billing and timely resolutions.
- Company: Join Speedy, a dynamic company prioritising people and innovation.
- Benefits: Enjoy 26 days holiday, life assurance, and discounts across the Speedy brand.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Strong communication skills and a keen eye for detail are essential.
- Other info: Flexible working arrangements and clear paths for career progression await you.
The predicted salary is between 28800 - 43200 £ per year.
Hours: 37.5 hours per week, Monday to Friday
Location: Pioneer House, Pioneer Park, Whitby Road, Bristol
Speedy are looking to recruit a Damage and Loss Coordinator to join a specialist team in Bristol to work with workshops, depots and customers to ensure all charges on damages and loss are applied in an accurate and timely manner.
Main Responsibilities:
- Handling of new customer damage and loss claims
- Maintaining and updating existing claims to resolve them
- Negotiating and settling new & outstanding claims directly with customers and insurance companies
- Liaising with customers and senior management in a professional manner
- Working with workshops and external repair partners to achieve a timely resolution that ensures correct billing to the customer
- Assisting the sales team and the depot network with damage and loss queries or claims
- Effective recording of workshop reports onto in-house system and managing workloads through this process
- Escalating all disputes not resolved to Damage & Loss Team Leader
- Travelling to workshops when required
- Supporting the business unit/team to deliver our ESG Strategy – Decade to Deliver.
Other Duties:
- Resolving asset queries via telephone and email
- Answering the phone in a timely and professional manner
- Assisting with company stock takes
The Ideal Candidate:
Essential:
- Strong team player
- Organised and flexible
- Good eye for detail
- Excellent communicator, written and verbal, with all levels of management
- Analytical – able to investigate and resolve asset issues
What we offer:
- 26 days holiday (plus bank holidays)
- Life assurance
- Pension Scheme
- Canteen facilities
- 95% discount across the Speedy brand
- Opportunities for training, development and career progression
- Voluntary Health Cash Plan
- My Staff Shop: discounts and offers for shopping etc. across many suppliers
- Green Commute Initiative: Work scheme for cycling
- PAM– Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management
We offer a range of hybrid and flexible working arrangements and are promoting our Speedy Work Life Balance initiative which is a huge step in realising our ambition of putting our People First! Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.
Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.
Please be aware that some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check. The Speedy Group is an equal opportunity employer where we embrace diversity in all its forms and foster an inclusive environment for all people to do the best work of their lives with us.
All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.
Damage & Loss Coordinator in Bristol employer: Lloyds British Group Ltd
Contact Detail:
Lloyds British Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Damage & Loss Coordinator in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their ESG strategy. This will show you're genuinely interested and ready to make an impact.
✨Tip Number 3
Practice your communication skills! As a Damage & Loss Coordinator, you'll need to liaise with various stakeholders. Role-play common scenarios with friends or family to boost your confidence.
✨Tip Number 4
Apply through our website for the best chance of landing that role! We love seeing applications directly from candidates who are eager to join our team and make a difference.
We think you need these skills to ace Damage & Loss Coordinator in Bristol
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Damage & Loss Coordinator role. Highlight your experience with claims handling and your ability to communicate effectively with customers and management. We want to see how you fit into our team!
Show Off Your Organisational Skills: Since this role requires a keen eye for detail and strong organisational skills, be sure to mention any relevant experiences where you've successfully managed workloads or resolved asset issues. We love seeing how you can keep things running smoothly!
Be Professional and Personable: When writing your application, remember to strike a balance between professionalism and approachability. We value excellent communication, so let your personality shine through while maintaining a professional tone. It’s all about making a great first impression!
Apply Through Our Website: Don’t forget to submit your application through our website! This ensures that we receive all your details correctly and helps us get back to you faster. Plus, it shows you're serious about joining our team at Speedy!
How to prepare for a job interview at Lloyds British Group Ltd
✨Know Your Claims Inside Out
Before the interview, brush up on the types of damage and loss claims you might encounter. Familiarise yourself with common scenarios and how to handle them. This will show your potential employer that you're proactive and ready to tackle challenges head-on.
✨Show Off Your Communication Skills
As a Damage & Loss Coordinator, you'll need to communicate effectively with customers and management. Practice articulating your thoughts clearly and confidently. Consider role-playing with a friend to simulate potential interview questions and responses.
✨Demonstrate Your Analytical Mindset
Prepare examples of how you've resolved asset issues in the past. Highlight your analytical skills by discussing specific situations where you investigated a problem and found a solution. This will help illustrate your ability to think critically under pressure.
✨Emphasise Teamwork and Flexibility
Being a strong team player is essential for this role. Think of instances where you've collaborated with others to achieve a goal. Also, be ready to discuss how you adapt to changing circumstances, as flexibility is key in this position.
