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- Tasks: Coordinate the hire process, ensuring exceptional service and customer satisfaction.
- Company: Speedy, the UK's leading hire provider with a focus on teamwork and support.
- Benefits: 26 days holiday, life assurance, employee discounts, and flexible working options.
- Why this job: Join a dynamic team and make a real impact in customer operations.
- Qualifications: Strong organisational skills and a willingness to learn; experience in hire or sales is a plus.
- Other info: Great career progression opportunities and a commitment to colleague wellbeing.
The predicted salary is between 28800 - 43200 £ per year.
Speedy is proud to be the UK’s leading hire provider, offering the widest range of tools, specialist equipment, plant and support services – everything our customers need for every job.
Our Hire Desk Controller is a key member of the depot team and plays an essential role in delivering exceptional service. As part of the front line of our sales and customer operations, you will build strong relationships with customers and colleagues while coordinating the entire hire process – from taking orders through to arranging delivery and collection. Your work ensures that every customer receives the fast, reliable, and friendly support Speedy is known for. In this desk‑based role, you will work closely with stock teams, drivers and engineers throughout the day. Clear communication and good teamwork are essential, ensuring equipment is available and dispatched on time, keeping delays to a minimum and customers satisfied.
What you will bring:
- Strong organisational skills
- Confident verbal and written communication
- Adaptability and a positive approach
- Willingness to learn and grow
- Full UK driving licence
- Experience in the hire industry or a similar sales or operational role
- Ability to support the delivery of our ESG Strategy – Decade to Deliver
What we provide:
We will equip you with everything needed to succeed. You will receive full on‑the‑job training, supported by dedicated product and systems training teams. We are committed to helping our people grow and offer personalised development pathways. Many of our colleagues have progressed their careers within Speedy, and we actively champion internal talent. Speedy also leads the industry with our Work Life Balance initiative. We are committed to supporting colleague wellbeing and offering more balanced working patterns. Talk to us about hybrid and flexible options such as adjusted start/finish times, shorter days, term‑time hours and job share opportunities.
What we offer:
- 26 days holiday plus bank holidays
- Life assurance
- Pension scheme
- On‑site canteen facilities
- 95% employee discount across the Speedy brand
- Ongoing training, development and career progression opportunities
- Voluntary Health Cash Plan
- My Staff Shop discounts across numerous retailers
- Green Commute Initiative (cycle‑to‑work scheme)
- PAM Employee Assistance Programme offering confidential wellbeing, legal and financial support
- Clear progression pathways through our Career Line of Sight framework
Speedy may close vacancies early if we receive a high volume of applications, so we encourage early submissions. Please note that some roles within The Speedy Group UK&I may require DBS, Credit or Security Clearance checks. We are an equal opportunity employer and we are committed to fostering an inclusive environment where everyone can perform at their best. All applicants must have proof of the right to work in the UK before employment begins.
Hire Desk Controller in Basildon employer: Lloyds British Group Ltd
Contact Detail:
Lloyds British Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Controller in Basildon
✨Tip Number 1
Get to know the company! Research Speedy and understand their values, services, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. As a Hire Desk Controller, you'll need to be clear and confident when talking to customers and colleagues. Role-play common scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining Speedy and ready to dive into the hire industry.
We think you need these skills to ace Hire Desk Controller in Basildon
Some tips for your application 🫡
Show Off Your Organisational Skills: As a Hire Desk Controller, you'll need to juggle multiple tasks. Make sure your application highlights your organisational skills and any relevant experience in managing orders or coordinating logistics.
Communicate Clearly: Since clear communication is key in this role, ensure your written application is concise and well-structured. Use straightforward language and avoid jargon to demonstrate your ability to communicate effectively.
Tailor Your Application: Take the time to tailor your application to Speedy. Mention how your skills align with the job description and express your enthusiasm for the role. This shows us that you’re genuinely interested in being part of our team.
Apply Early!: We might close vacancies early if we get a lot of applications, so don’t wait around! Head over to our website and submit your application as soon as you can to increase your chances of landing an interview.
How to prepare for a job interview at Lloyds British Group Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Speedy and its services. Understand their commitment to customer service and how they operate in the hire industry. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
As a Hire Desk Controller, strong organisational skills are key. Prepare examples from your past experiences where you've successfully managed multiple tasks or coordinated with different teams. This will demonstrate your ability to handle the demands of the role effectively.
✨Practice Clear Communication
Since this role involves a lot of communication with customers and colleagues, practice articulating your thoughts clearly. You might want to do a mock interview with a friend or family member, focusing on how you convey information and respond to questions.
✨Emphasise Your Adaptability
Speedy values adaptability and a positive approach. Think of instances where you've had to adjust to changes or overcome challenges in previous roles. Sharing these stories will highlight your readiness to thrive in a dynamic environment.
