Hire Desk Controller
Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job!
Location: West Bromwich – Monday to Friday 08:30 to 17:00 – 37.5 Hours – Fixed Term Contract – 12 months.
Based in the depot, the Hire Desk Controller is a vital part of operations on the front line of sales and customer service. Relationship building is the key to success, as the Hire Controller coordinates the entire hire process from taking the order through to delivery and collection, liaising with every part of the depot to ensure the needs of the customer are met and that they’re satisfied with our service.
Day‑to‑Day Responsibilities
On a day-to-day basis, you will be desk‑based, working directly with other departments, liaising regularly with stock teams, drivers and engineers to minimise delays in fulfilling the needs of customers with readily available equipment and close contact.
Required Skills and Experience
- Strong organisational skills
- Strong communication skills both verbally & written
- Adaptability
- Commitment to learn and develop
- Driving licence
- Previous experience working within the hire industry or similar sales or operational role
- Ability to support your business unit/team to deliver our ESG Strategy – Decade to Deliver.
What we provide
- 26 days holiday (plus bank holidays)
- Life assurance
- Pension Scheme
- Canteen facilities
- 95% discount across the Speedy brand
- Opportunities for training, development and career progression
- Voluntary Health Cash Plan
- My Staff Shop: discounts and offers for shopping etc. across many suppliers
- Green Commute Initiative: Work scheme for cycling
- PAM – Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management
Flexible Working & Work Life Balance
Speedy operates an industry leading Work Life Balance initiative, supporting colleague wellbeing and identifying more balanced work patterns. Talk to us about a range of hybrid and flexible working arrangements, including flexible start/finish times, shorter days, term time hours, and job share opportunities.
Equal Opportunity Statement
The Speedy Group is an equal opportunity employer where we embrace diversity in all its forms and foster an inclusive environment. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment. Link to our ESG Governance policies: https://www.speedyservices.com/esg/governance
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Hire Desk Controller - Trading in West Bromwich employer: Lloyds British Group Ltd
Speedy Group is an excellent employer that values its employees by offering flexible working hours and opportunities for overtime, making it ideal for those seeking a work-life balance. Located in Doncaster, the company fosters a supportive work culture where drivers are not just delivery personnel but ambassadors of the brand, ensuring meaningful engagement with customers. With a commitment to employee growth and development, Speedy Group provides a rewarding environment for those looking to advance their careers in the logistics sector.
