At a Glance
- Tasks: Manage customer enquiries and coordinate the hire process for tools and equipment.
- Company: Join Speedy, the UK's leading hire provider with a people-first culture.
- Benefits: Enjoy 26 days holiday, pension scheme, discounts, and ongoing training.
- Other info: Flexible working options and clear career progression opportunities available.
- Why this job: Build relationships and deliver exceptional service in a dynamic environment.
- Qualifications: Experience in customer service or sales, strong communication, and organisational skills.
The predicted salary is between 31500 - 38500 £ per year.
Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job!
- Job Title - Hire Desk Controller
- Location - Newport
- Working Hours - Mon - Fri, 07:30 - 17:00 - 42 hours per week
- Temporary Contract - 12 Months
- Join Speedy – the UK's leading hire provider
At Speedy, we provide the widest range of tools, specialist equipment, plant and support services to customers across the UK.
From construction and infrastructure to industrial and utilities, we help our customers deliver projects safely, efficiently and on time.
We're proud of our people-first culture and are looking for a motivated and customer-focused Hire Desk Controller to join our Basildon depot.
Whether you're already working within the hire industry or have experience in a fast-paced sales, customer service or operational environment, this is an excellent opportunity to build a rewarding career with a market-leading business.
About the role
As a Hire Controller, you'll be at the heart of our depot operation, ensuring our customers receive an exceptional experience from enquiry through to collection.
No two days are the same.
You'll work closely with customers, drivers, engineers and depot colleagues to coordinate the hire process, ensuring equipment is delivered on time, collections are arranged efficiently and customers receive the highest level of service throughout their hire journey.
Your ability to build strong relationships, communicate effectively and keep multiple priorities organised will be key to your success.
- What you'll be doing
- Managing customer enquiries and processing hire orders from start to finish.
- Building lasting relationships with customers through excellent service and communication.
- Coordinating equipment availability with depot colleagues to meet customer requirements.
- Liaising with drivers, engineers and stock teams to ensure timely deliveries and collections.
- Resolving customer queries quickly and professionally.
- Supporting the depot team to maximise utilisation of equipment and deliver operational excellence.
- Maintaining accurate hire documentation and system records.
- Working collaboratively with colleagues to achieve depot performance and customer service targets.
- Supporting the delivery of Speedy's ESG Strategy – Decade to Deliver.
About you
We're looking for someone who enjoys working in a busy environment and takes pride in delivering excellent customer service.
You'll bring
- Previous experience within the hire industry or a similar sales, customer service or operational environment.
- Excellent communication skills, both written and verbal.
- Strong organisational skills with the ability to manage multiple priorities.
- A proactive and adaptable approach to problem solving.
- The ability to build positive working relationships with customers and colleagues.
- A commitment to learning, personal development and continuous improvement.
- Good IT skills and confidence using business systems.
- A full UK driving licence.
- What you'll receive in return
At Speedy, we're committed to supporting our colleagues both professionally and personally.
Our benefits include
- 26 days holiday plus bank holidays.
- Company pension scheme.
- Life assurance.
- Voluntary Health Cash Plan.
- Employee Assistance Programme (PAM), offering free confidential support for wellbeing, financial, legal and personal matters.
- 95% colleague discount across the Speedy brand.
- My Staff Shop – exclusive discounts and offers from hundreds of retailers.
- Green Commute Initiative and Cycle to Work Scheme.
- Canteen facilities.
- Ongoing training, development and genuine career progression opportunities.
- A career, not just a job
At Speedy, we're passionate about helping our people develop.
Through our Career Line of Sight, you'll have a clear understanding of the opportunities available to progress and grow your career across the wider Speedy Group.
We're also proud to champion flexible ways of working through our industry-leading Work Life Balance initiative.
Wherever operationally possible, we'll work with you to explore flexible working options that support your lifestyle and wellbeing.
Our commitment to inclusion
At Speedy, we're committed to creating an inclusive workplace where everyone feels respected, valued and able to succeed.
We welcome applications from people of all backgrounds and experiences because we know diverse teams make us stronger.
All applicants will be considered without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity or disability.
Please note that some roles within the Speedy Group UK&I may require a DBS, credit or security clearance check.
All offers of employment are subject to satisfactory pre-employment checks, including proof of the right to work in the UK before employment commences.
Find out more about our ESG commitments and governance here: https://www. speedyservices. com/esg/governance
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Hire Desk Controller in Newport employer: Lloyds British Group Ltd
Speedy Group is an excellent employer that values its employees by offering flexible working hours and opportunities for overtime, making it ideal for those seeking a work-life balance. Located in Doncaster, the company fosters a supportive work culture where drivers are not just delivery personnel but ambassadors of the brand, ensuring meaningful engagement with customers. With a commitment to employee growth and development, Speedy Group provides a rewarding environment for those looking to advance their careers in the logistics sector.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Desk Controller in Newport
✨Get to Know the Local Scene
Temporary roles in logistics and supply chain often rely on local connections. Visit local businesses or warehouses and introduce yourself! You'd be surprised how often work is filled through word of mouth, so put yourself out there.
✨Leverage Industry Events
Look for trade shows, logistics expos, or supply chain seminars happening in your area. These events are goldmines for networking and often feature companies looking for temporary staff. It’s a great way to make a lasting impression!
✨Be Ready to Flex Your Skills
In temporary roles, employers want people who can easily adapt. Brush up on your knowledge of inventory management systems or logistics software—anything that can show you're ready to jump in right away. It will make you stand out!
✨Apply through Our Website!
Don't forget to check our listings at StudySmarter! We often have great temporary roles in logistics and supply chain that you can apply for directly. Getting your application in through our site is a solid step towards landing your next gig!
We think you need these skills to ace Hire Desk Controller in Newport
Some tips for your application 🫡
Show Off Your Logistics Know-How:When applying for a Hire Desk Controller in logistics and supply chain, make sure to highlight your relevant skills such as inventory management, procurement knowledge, and experience with logistics software. Tailor your CV to show any specific projects or coursework you've completed that relate to the field—specifics matter!
Flexibility is Key:Since this is a temporary position, it's important to showcase your flexibility in your cover letter. Employers want to know that you can hit the ground running and adapt quickly to changing priorities, so share examples of previous roles where you've shown this adaptability.
Include Certifications and Training:If you have any relevant certifications like a Forklift License or training in supply chain management, make sure these are front and centre in your application. They really can set you apart in the logistics field, especially for a temporary role where employers may prefer someone who's ready to jump straight into the task at hand.
Why You Want This Role:In your cover letter, express why you're interested in this temporary position at Lloyds British Group Ltd. Use it as a chance to show your enthusiasm for the logistics field and how this experience will help you grow professionally. Remember, it’s about more than just the job—show us you're keen to learn and make a difference!
How to prepare for a job interview at Lloyds British Group Ltd
✨Know Your Supply Chain Basics
Brush up on fundamental supply chain concepts, like inventory management and logistics strategies. Since this is a temporary role, having a quick grasp of these basics can set you apart and show that you can hit the ground running.
✨Showcase Problem-Solving Skills
Be ready to discuss real-life scenarios where you solved logistics challenges. Interviewers love hearing how you approached issues like delays or order discrepancies, so come prepared with a couple of solid examples that highlight your critical thinking skills.
✨Stay Flexible and Open-Minded
As a temporary candidate, we need to demonstrate adaptability. Be prepared to discuss how you can quickly integrate into different teams and handle diverse tasks. This can really showcase your potential to thrive in a fast-paced environment like logistics.
✨Get Familiar with Logistics Tools
Familiarise yourself with common supply chain management software, such as SAP or Oracle. Mentioning these tools during your interview can impress your interviewer at Lloyds British Group Ltd and demonstrate your readiness to engage with their systems right away.
