At a Glance
- Tasks: Manage customer enquiries and hire orders while coordinating equipment availability.
- Company: Join Speedy, a growing team in Basildon with a focus on collaboration.
- Benefits: Enjoy 26 days holiday, pension scheme, discounts, and ongoing training.
- Other info: Flexible working options and genuine career progression opportunities await you.
- Why this job: Be part of a dynamic team where no two days are the same.
- Qualifications: Customer service experience and strong communication skills are ideal.
The predicted salary is between 31500 - 38500 £ per year.
Location: Basildon
Contract: Permanent & 12-Month Fixed-Term Contracts available
Working Hours: Monday to Friday, 07:30 – 17:00 (42 hours per week)
Start: ASAP
Multiple vacancies available
Join Speedy – we’re growing our Basildon team! We’re looking for Hire Controllers to join our team in Basildon, with both permanent and 12-month fixed-term opportunities available for an ASAP start.
If you’re great with customers, organised, enjoy working in a busy environment and like being part of a team where no two days are the same, we’d love to hear from you. You don’t necessarily need previous hire industry experience. If you have a background in customer service, sales, coordination or a fast-paced operational environment, and you’re keen to learn, we can help you build your career with Speedy.
What will you be doing?
- Managing customer enquiries and hire orders from start to finish.
- Building great relationships with customers and delivering excellent service.
- Coordinating equipment availability, deliveries and collections.
- Working closely with our drivers, engineers and wider depot team.
- Resolving customer queries quickly and professionally.
- Keeping hire information and system records accurate and up to date.
- Helping the team maximise equipment utilisation and achieve depot targets.
- Supporting the delivery of Speedy’s ESG Strategy – Decade to Deliver.
What are we looking for?
Most importantly, we’re looking for someone who is positive, proactive and customer-focused and enjoys working as part of a busy team. Ideally, you’ll bring:
- Experience in the hire industry, customer service, sales or a similar operational environment.
- Great communication and relationship-building skills.
- Strong organization and the ability to juggle multiple priorities.
- A practical, solutions-focused approach to problems.
- Confidence using IT systems.
- A willingness to learn and develop.
- A full UK driving licence.
What’s in it for you?
At Speedy, we want you to build a career, not just have a job. Alongside ongoing training, development and opportunities to progress across the wider Speedy Group, you’ll receive a great range of benefits, including:
- 26 days’ holiday plus bank holidays
- Company pension scheme
- Life assurance
- Voluntary Health Cash Plan
- Employee Assistance Programme (PAM), providing confidential wellbeing, financial, legal and personal support
- 95% colleague discount across the Speedy brand
- My Staff Shop – discounts and offers from hundreds of retailers
- Green Commute Initiative and Cycle to Work Scheme
- Canteen facilities
- Ongoing training and genuine career progression opportunities
Through our Career Line of Sight, you’ll also have visibility of the different opportunities available to develop and progress your career across Speedy. We’re proud to champion flexible ways of working through our industry-leading Work Life Balance initiative. Wherever operationally possible, we’ll work with you to explore options that support your lifestyle and wellbeing.
Our commitment to inclusion
At Speedy, we’re committed to creating an inclusive workplace where everyone feels respected, valued and able to succeed. We welcome applications from people of all backgrounds and experiences because we know diverse teams make us stronger. All applicants will be considered without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity or disability.
Please note that some roles within the Speedy Group UK&I may require a DBS, credit or security clearance check. All offers of employment are subject to satisfactory pre-employment checks, including proof of the right to work in the UK before employment commences.
Hire Desk Controller in Basildon employer: Lloyds British Group Ltd
Speedy Group is an excellent employer that values its employees by offering flexible working hours and opportunities for overtime, making it ideal for those seeking a work-life balance. Located in Doncaster, the company fosters a supportive work culture where drivers are not just delivery personnel but ambassadors of the brand, ensuring meaningful engagement with customers. With a commitment to employee growth and development, Speedy Group provides a rewarding environment for those looking to advance their careers in the logistics sector.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Desk Controller in Basildon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lloyds British Group Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lloyds British Group Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Hire Desk Controller in Basildon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lloyds British Group Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Lloyds British Group Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lloyds British Group Ltd!
How to prepare for a job interview at Lloyds British Group Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
