At a Glance
- Tasks: Lead Legacy Maintenance & Migration Service, ensuring high-quality delivery and incident resolution.
- Company: Lloyds Banking Group is transforming finance for good with a focus on modernising digital capabilities.
- Benefits: Enjoy a generous pension contribution of up to 15% and 30 days’ holiday plus bank holidays.
- Other info: Position available in Edinburgh & Bristol with a hybrid working pattern.
- Why this job: This role offers a unique chance to influence technical direction and service strategy.
- Qualifications: Deep technical expertise in service-related issues and proven experience in high-availability systems required.
The predicted salary is between 55000 - 65000 £ per year.
Join to apply for the Technical Application Service Specialist role at Lloyds Banking Group. This position takes a leading role in enabling the Group's ambition to modernise our digital capabilities whilst serving our current digital demand. As a Technical Application Service Specialist, you'll help deliver great customer experiences, contribute to service strategy, and manage high-priority service issues. You'll have the opportunity to service our legacy core systems or digital services, with two dynamic roles available to make a lasting impact.
Your deep technical expertise will enable you to work within or lead cross-disciplinary teams, resolving service-related and management issues while ensuring technical priorities are met. This role emphasises strategic thinking, process improvement, and cross-functional collaboration to elevate overall service quality.
Day to day, you'll:
- Lead the Legacy Maintenance & Migration Service or Workplace Digital team to ensure high quality delivery of tasks, aligning with Lab agile methodologies.
- Act as Lead SME for any incident resolution relating to underlying applications or online service.
- Ensure a continuous focus and improvement on service stability and observability. Lead trend analysis to improve service and own all lifecycle management activities on tools including ServiceNow.
- Influence the technical direction of the lab by mentoring your teams and ensuring the delivery of robust, scalable, secure and innovative solutions.
- Collaborate closely with product owners, architects, engineers and developers, to prioritise and deliver the roadmap and key controls.
- Make sure that a portfolio of suppliers delivers required levels of service while reporting to senior colleagues.
- Foster an engineering culture of experimentation, learning and continuous innovation while shaping and contributing to the overall technical strategy.
- Play an active part in the Engineering Leadership team, supporting others & directly reporting into the Lab Service Lead (TASS) on either the Individual or Workplace parts of the Accumulation platform.
- Identify shortcomings in current compliance processes, systems and procedures; develop ad hoc solutions to immediate problems within assigned unit and/or discipline.
- Grow own capabilities by pursuing and investing in personal development opportunities and develop the capabilities of direct reports by working within existing development framework; provide specialised training or coaching in area of expertise to others throughout the organisation.
What you'll need:
- Technology Expertise – Provide deep technical insights and lead the resolution of complex service-related issues within our source business systems and our web technologies. Proven ability to implement system changes and ensure operational stability.
- Operational – Take full ownership of system availability, performance, and currency, accepting 24/7 accountability. Proven experience improving run operations for high-availability systems, including automation, monitoring, and observability. Demonstrable experience of incident resolution, war room support and root cause identification. Troubleshoot, debug, and resolve technical issues and challenges. Explain and prioritise problems and their possible solutions with colleagues and other partners.
- Leadership – Deliver standards and ensure solutions align with business goals and architecture. Implement the engineering service strategy and standards across the platform by focusing on methods and collaborating to embed them throughout end-to-end engineering activities. Ability to support diverse engineering change in an agile environment, with strong collaboration and communication skills. Responsible for line management, coaching, mentoring and promoting standards across Product & Engineering.
- Governance – Manage third-party relationships and support regular Governance meetings, with a focus on service performance, security and controls.
In addition, any experience of these would be useful:
- Cloud Platform – Familiarity with the development and maintenance of resilient systems on cloud platforms including currency uplifts.
- Experience in optimisation and developing embedded automated deploy, monitoring and dynamic controls.
- Ability to define objectives and measure metrics to optimise run and change processes.
Why Lloyds Banking Group: We're on an exciting journey to transform our Group and the way we’re shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.
About working for us: Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
This is a once in a career opportunity to help shape your future as well as ours. Join us and grow with purpose.
Location(s): Edinburgh & Bristol
Hours: Full Time - 35 Hours per week
Working pattern: Our work style is hybrid; spend at least two days per week, or 40% of our time, at one of our office sites. This range is provided by Lloyds Banking Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology, Software Development
Technical Application Service Specialist employer: Lloyds Banking
Lloyds Banking Group is committed to inclusivity and diversity, offering a wide-ranging benefits package including a 15% pension contribution. Located in Edinburgh & Bristol, the team focuses on modernising digital services while fostering an engineering culture of innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Application Service Specialist
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Lloyds Banking values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Lloyds Banking might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Lloyds Banking!
✨Direct Apply to Lloyds Banking
Let's not forget to apply directly through the Lloyds Banking website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Application Service Specialist
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Lloyds Banking.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Lloyds Banking. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Lloyds Banking
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
