At a Glance
- Tasks: Create clear and engaging communications to support customers during sensitive situations.
- Company: Join a forward-thinking finance group committed to transforming customer experiences.
- Benefits: Enjoy a competitive salary, generous pension, and flexible working options.
- Other info: Hybrid working model with excellent career growth opportunities.
- Why this job: Make a real difference for customers while developing your communications career.
- Qualifications: Strong copywriting skills and experience in managing multiple projects.
The predicted salary is between 40824 - 45360 £ per year.
RECTIFICATIONS COMMUNICATIONS ASSISTANT MANAGER (FIXED TERM – 6 MONTHS)
Salary: £40,824 – £45,360 pa
Locations: Bristol, Newport, Hove, Edinburgh, Belfast, Halifax, Manchester, Birmingham or Chester
Hours: Full-time – 35 hours per week
Working pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments, including hybrid working expectations, in line with our Flexibility Works policy.
ABOUT THE ROLE
This is a fantastic opportunity to develop your communications career within the Customer Communications Centre of Excellence in the Consumer Relationships Chief Operating Office. Our team is responsible for creating and delivering clear, engaging and empathetic customer communications for Rectifications – where we put things right when the Group has made a mistake. These communications are often sensitive and high impact, and play a vital role in maintaining customer trust. You’ll work on a wide range of communications across the Group, from single‑customer issues through to large‑scale remediation programmes affecting thousands of customers. Many of the customers we support may be in vulnerable circumstances, such as financial difficulty or bereavement, so empathy, clarity and care are critical.
RESPONSIBILITIES
- Taking complex issues, remediation decisions and customer treatments and converting them into clear, easy‑to‑understand communications, using accessible language in line with our Customer Communications Principles.
- Putting the customer first, challenging proposed treatments where needed to ensure good customer outcomes.
- Managing communications end‑to‑end, from brief through to delivery, across channels such as letters and email campaigns.
- Working collaboratively with Design & Delivery, data, risk and legal teams, as well as third‑party agencies.
- Ensuring all communications meet Group Standards, including FCA Consumer Duty, and follow the correct governance and approval processes.
- Managing multiple pieces of work at pace, prioritising effectively to deliver high‑quality communications on time.
WHY JOIN US?
We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re investing in our technology, our workplaces and – most importantly – our people. Here, you’ll make a real difference for customers, work with great colleagues, enjoy hybrid working and build a career that’s full of opportunity.
WHAT YOU'LL NEED
Essential skills and experience- End‑to‑end communications experience, ideally within a highly regulated environment.
- Strong copywriting skills, with the ability to make complex topics simple and clear.
- Excellent written and verbal communication, with a strong eye for detail.
- Experience managing multiple projects or campaigns simultaneously and delivering to deadlines.
- Confident stakeholder management skills, with the ability to influence and challenge constructively.
- A customer‑centred mindset, with sensitivity to vulnerable customer needs.
- Copywriting experience within financial services or a similarly regulated sector.
- End‑to‑end campaign management experience.
- Experience of digital channels, particularly email campaign delivery.
- Familiarity with FCA regulation and consumer‑focused communications.
WHAT YOU'LL GET
- A generous pension contribution of up to 15%
- An annual performance‑related bonus
- Share schemes, including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 28 days’ holiday, plus bank holidays
- A range of wellbeing initiatives and generous parental leave policies
Rectifications Communications Assistant Manager employer: Lloyds Banking
Join a forward-thinking organisation that prioritises employee growth and wellbeing, offering a hybrid work model that promotes flexibility and work-life balance. As a Rectifications Communications Assistant Manager, you'll be part of a dynamic team dedicated to delivering impactful customer communications while enjoying a competitive salary, generous benefits, and opportunities for professional development in a supportive environment. With a focus on empathy and clarity, you'll make a meaningful difference in the lives of customers during critical times.
StudySmarter Expert Advice🤫
We think this is how you could land Rectifications Communications Assistant Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to communications and customer care. Think about how you can showcase your empathy and clarity in your answers, especially when discussing sensitive topics.
✨Tip Number 3
Showcase your project management skills! Be ready to discuss how you've juggled multiple campaigns before. Use specific examples to highlight your ability to deliver high-quality communications on time.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Rectifications Communications Assistant Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Rectifications Communications Assistant Manager role. Highlight your relevant experience in communications, especially in regulated environments, and show how your skills align with the job description.
Showcase Your Copywriting Skills:Since strong copywriting is key for this role, include examples of your work that demonstrate your ability to simplify complex topics. We want to see how you can make communications clear and engaging, so don’t hold back!
Emphasise Customer-Centric Mindset:In your application, emphasise your understanding of customer needs, particularly for vulnerable customers. Share any experiences where you've put the customer first and how you’ve handled sensitive communications.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Lloyds Banking
✨Know Your Audience
Before the interview, research the company and its values. Understand their approach to customer communications, especially in sensitive situations. This will help you tailor your responses and show that you’re aligned with their mission.
✨Showcase Your Copywriting Skills
Prepare examples of your previous work where you simplified complex topics into clear communications. Be ready to discuss how you ensure clarity and empathy in your writing, as these are crucial for the role.
✨Demonstrate Project Management Experience
Be prepared to talk about how you've managed multiple projects simultaneously. Share specific examples of how you prioritised tasks and met deadlines, especially in a regulated environment.
✨Emphasise Customer-Centric Mindset
Highlight your understanding of vulnerable customer needs and how you’ve addressed them in past roles. Discuss any strategies you’ve used to ensure positive outcomes for customers, as this is key for the position.
