At a Glance
- Tasks: Support and enhance enterprise voice platforms while ensuring service stability and performance.
- Company: Join a leading UK business committed to diversity, equity, and inclusion.
- Benefits: Generous pension, performance bonuses, adaptable benefits, and 30 days holiday.
- Other info: Flexible working patterns and excellent career development opportunities await you.
- Why this job: Make a real impact in a dynamic environment with cutting-edge voice technologies.
- Qualifications: Experience with voice technologies and strong problem-solving skills required.
The predicted salary is between 50000 - 60000 £ per year.
LOCATION(S): Edinburgh, Leeds & Manchester
HOURS: Full Time - 35 Hours per week
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.
What you’ll need:
- Enterprise Voice Platform Expertise: Hands-on experience supporting a 24/7 large-scale enterprise, with exposure to voice technologies such as Avaya, RingCentral, Verint, and Genesys.
- Service Stability, Controls & Engineering Support: Ability to support engineering activities by identifying risks, following established controls, and balancing service stability with ongoing transformation.
- Observability & Management Tooling: Strong experience with management and observability tools, including Voice Quality & SIP Performance (VQSP), Virsae, Avaya System Manager, ThousandEyes, Jira, Confluence, ServiceNow, Power BI.
- Automation & Infrastructure as Code: Working knowledge of automation and IaC, with practical experience using Python, Jenkins, Harness, Ansible, Terraform, and Docker.
- Communication & Collaboration: Strong communication and collaboration skills, enabling effective engagement across technical and business teams.
- Production Health & Technical Debt Management: Ability to maintain and improve production health by raising and tracking technical debt items and supporting improvements aligned to future architecture.
- Proactive Technical Problem-Solving: A proactive approach to resolving technical issues, evaluating new patterns and tools, and validating solutions for wider enterprise adoption.
About working for us:
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
Benefits:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Infrastructure Specialist (Voice Services) employer: Lloyds Banking
As an Infrastructure Specialist (Voice Services) at our company, you will join a forward-thinking team in Edinburgh, Leeds, or Manchester, where we prioritise diversity, equity, and inclusion. Our hybrid work model promotes flexibility, while our commitment to employee growth is reflected in generous benefits such as a 15% pension contribution, performance-related bonuses, and extensive wellbeing initiatives. With a focus on collaboration and innovation, we provide a supportive environment that empowers you to thrive and make a meaningful impact.
