At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences in mortgage and protection services.
- Company: Join a leading financial services firm with a focus on customer-centric solutions.
- Benefits: Enjoy a generous pension, performance bonuses, tailored benefits, and 30 days' holiday.
- Other info: Flexible remote work with opportunities for professional growth and development.
- Why this job: Make a real impact by shaping customer journeys and driving positive change.
- Qualifications: 6+ years in mortgage and protection management with a strong customer focus.
The predicted salary is between 60000 - 80000 £ per year.
Location: National (Flexible)
Hours: Full-time
Working Pattern: Remote working with occasional travel required for team meetings. Colleagues with disabilities can be supported with workplace adjustments, in line with our Flexibility Works policy.
Responsibilities
- As a Senior Mortgage & Protection Manager, you'll play a key role in delivering outstanding customer experiences, ensuring every interaction is responsible, compliant and adds real value.
- You'll use insight, coaching and clear direction to help your leaders and advisers better understand customer needs and build deeper, more meaningful relationships.
- You'll work closely with Heads of Home, Consumer Growth performance teams and a wide network of business partners to land priorities at pace, share insight and continuously improve how we serve customers.
- You'll keep customers at the heart of every decision, using data, market awareness and judgement to simplify journeys, improve conversations and deliver better outcomes.
- Alongside this, you'll lead with strong accountability for risk and conduct, embedding a culture where doing the right thing for customers is always the starting point.
- Creating an inclusive, high-performing environment will be central to your success.
- You'll build capability through high-quality coaching, feedback and development, helping leaders and advisers grow in confidence and performance.
- You'll also use your ability to build strong relationships and influence across Consumer Relationships to remove barriers, align priorities and drive change that makes a visible difference for customers, colleagues and the wider business.
Qualifications
- 6+ years proven experience leading mortgage and protection or equivalent teams delivering strong customer outcomes within a regulated financial services environment.
- Demonstrated ability to lead and develop teams through coaching, performance management and clear accountability for results.
- Strong understanding of customer outcomes, with a track record of embedding a customer-obsessed culture.
- Experience operating in a highly regulated environment, ensuring fair, consistent and compliant customer outcomes.
- Ability to use data, insight and storytelling to influence decisions and support delivery of commercial objectives.
Additional experience that would be beneficial
- Experience working alongside digital or AI-enabled capabilities to enhance team performance or customer outcomes.
- Experience contributing to the delivery of commercial plans through execution and performance leadership.
Benefits
- A generous pension contribution of up to 15%
- An annual performance‐related bonus
- Share schemes including free shares
- Benefits you can tailor to your lifestyle, such as discounted shopping
- 30 days' holiday, plus bank holidays
- A range of wellbeing initiatives and generous parental leave policies
Regulatory information
This role has been identified as Manager of certification employees under SYSC 27.8.13R as defined in the FCA Handbook.
- The function of managing or supervising a certification employee, directly or indirectly, is an FCA-specified significant-harm function.
- A function in (1) is not an FCA certification function for that firm if it is performed by an SMF manager of that firm.
Senior Mortgage & Protection Manager, Consumer Growth in West Bromwich employer: Lloyds Banking Group
As a Senior Mortgage & Protection Manager at our company, you will thrive in a dynamic and inclusive work environment that prioritises customer satisfaction and employee development. With flexible remote working options, generous benefits including a 15% pension contribution, and a strong focus on coaching and growth, we empower our employees to excel while making a meaningful impact in the financial services sector. Join us to be part of a culture that values accountability, innovation, and collaboration, ensuring that every team member can contribute to delivering exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Mortgage & Protection Manager, Consumer Growth in West Bromwich
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Lloyds Banking Group. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Senior Mortgage & Protection Manager, Consumer Growth in West Bromwich
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Lloyds Banking Group.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Lloyds Banking Group's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Lloyds Banking Group
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Lloyds Banking Group.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Lloyds Banking Group will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Lloyds Banking Group employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
