Tusker Used Leasing Operations Controller 12 Month FTC - Watford

Responsibilities

• Responsible for the operational delivery of all used leased vehicles for our pre‑loved range across Tusker clients.
• Authorise all work and prepare vehicles to ensure they meet high standards, manage cost, and allocate them to the appropriate channels, delivering an exceptional driver journey for Tusker customers.
• Authorise required bodywork repairs and SMR to the agreed used‑car standard, collaborating with vehicle operations to ensure repair methods are followed.
• Identify vehicles that are not to standard and move them to the normal remarketing channel for processing.
• Maintain the Used Car Stock page.
• Liaise with suppliers and customers to ensure successful vehicle delivery to new customers, working with the Order & Delivery team.
• Manage your own workload with strong organisational and time‑management skills.
• Maintain high accuracy levels and attention to detail.
• Be motivated by and understand the importance of achieving targets, both individually and as part of a team.

Qualifications and Skills

• Extensive knowledge of the repair and maintenance of motor vehicles (cars & LCVs), both combustion engine and electric vehicles.
• Experience working in a manufacturer’s franchised dealership in both workshop and service desk departments.
• Experience in a cost approval and audit function within a lease company or similar organisation.
• Excellent verbal and written communication skills, effectively managing stakeholder relationships (suppliers, customers, drivers, etc.).
• Polite, professional telephone manner.
• System experience with Salesforce and Microsoft Office.

Benefits

• Access to an employee car benefit scheme with affordable, fully maintained, and insured cars for a fixed monthly amount through a salary‑sacrifice arrangement.
• Choice of over 1,000 cars from leading manufacturers, with all fuel types available.