At a Glance
- Tasks: Coordinate monthly reduction reports and assist with P46 reports for salary sacrifice customers.
- Company: Join a dynamic team in a leading company focused on customer service and innovation.
- Benefits: Enjoy a generous pension, performance bonuses, share schemes, and flexible lifestyle benefits.
- Other info: Great opportunities for career growth and a supportive work environment.
- Why this job: Make a real impact by supporting customers and enhancing reporting processes.
- Qualifications: Strong attention to detail, customer service skills, and proficiency in IT programs like Excel.
The predicted salary is between 30000 - 40000 £ per year.
The Sales Support Executive will coordinate and complete monthly manual reduction reports for all salary sacrifice customers requiring this service. Additionally, they will assist with P46 reports for new and returned vehicles to guarantee detailed reporting to HMRC.
Key Responsibilities
- Experience in developing and managing relationships with customers is required.
- Connect with the client growth group and wider business to identify additional reporting or trend analysis to support Account Management and customer service.
- Strong attention to detail with an excellent customer service attitude and strong problem-solving abilities.
- Organisational and planning skills to understand employee tax legislation, car policies and procedures and explain them at a driver and fleet manager level.
- Schedule, run and provide monthly reduction reports to salary sacrifice accounts, including forward planning month on month to complete all reduction and deduction reports.
- Produce and upload Edenred and AON reports when required for customers utilising this reporting functionality.
- Show tenacity to see multiple tasks through to successful completion at any given time.
- Handle and analyse sophisticated reduction report queries from customers and the Account Management Team.
- Provide manual intervention to support customers’ reduction report requirements and assist in resolving issues.
- Create and supply the weekly CPC order and delivery report in line with requirements detailed by CPC.
- Maintain regular communication with the Account Management Team, Finance, Contract Management and End of Contract Teams.
- Review and monitor complaint and issue reports alongside Customer Services.
- Document any customer changes in agreed reporting to continually identify improvements to all reporting processes.
- Maintain instructions for tailored customer reporting.
- Complete P46s for relevant customers to ensure accurate and timely reporting to HMRC.
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 24 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
If you’re excited by the thought of becoming part of our team, get in touch.
Tusker Sales Support Executive (Reduction Reports) - Watford employer: Lloyds Banking Group
As a Sales Support Executive at our Watford location, you will thrive in a dynamic work culture that prioritises employee growth and development. With generous benefits including a pension contribution of up to 15%, an annual performance-related bonus, and a focus on wellbeing initiatives, we ensure our team members feel valued and supported. Join us to be part of a collaborative environment where your contributions directly impact customer satisfaction and operational excellence.
