At a Glance
- Tasks: Manage vehicle orders and contracts while ensuring top-notch customer service.
- Company: Join a dynamic team at Tusker, a leader in vehicle management.
- Benefits: Enjoy competitive pay, flexible working, and opportunities for growth.
- Other info: We value diversity and are committed to an inclusive workplace.
- Why this job: Be part of a crucial role that impacts vehicle procurement and customer satisfaction.
- Qualifications: Experience with Office 365 and previous purchasing experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
This role plays a crucial part in facilitating efficient contract management, ensuring timely vehicle procurement, and maintaining strong relationships with employers and dealerships.
Key Responsibilities
- Ensure all orders are captured within a 24‑hour turnaround while preparing contracts with all employer specific details and requests.
- Liaise with dealers to accurately specify and order all vehicle specifications.
- Liaise with the Pricing and Data team to verify manufacturer pricing and discounts and manage monthly price increases.
- Provide exceptional customer service through first‑contact resolution, taking full accountability for service delivery and striving to exceed KPIs and SLAs via phone and email.
- Be flexible to take on bespoke and ad hoc tasks as allocated by the Line Manager.
- Maintain high accuracy levels and meticulous attention to detail.
- Motivate self and the team to achieve targets individually and collaboratively.
- Excel in verbal and written communication with a polite and professional telephone manner.
- Self‑manage with strong organisational and time‑management skills.
- Required Skills & Experience
- Experience with Office 365.
- Previous purchasing experience.
- System experience with Ebbon Dacs & Salesforce.
- Our Commitment to Diversity
We especially welcome applications from under‑represented groups. We are disability confident and provide reasonable adjustments to the recruitment process.
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Tusker Order Management Advisor - Watford employer: LLOYDS BANKING GROUP
Lloyds Banking Group is an exceptional employer that prioritises employee well-being and professional growth, offering a dynamic work culture that fosters collaboration and innovation. With the flexibility of remote working and opportunities for career advancement within the Economic Crime Prevention function, employees can thrive in a supportive environment while contributing to meaningful compliance efforts. The company's commitment to diversity and inclusion further enhances its appeal, making it a rewarding place to build a career.
