At a Glance
- Tasks: Manage inbound and outbound interactions, ensuring excellent service and communication.
- Company: Join a dynamic team at a leading delivery management company in Watford.
- Benefits: Enjoy a competitive salary, generous pension, and flexible working options.
- Other info: Embrace a diverse and inclusive workplace with great career growth opportunities.
- Why this job: Make a real impact by improving driver experiences and resolving challenges.
- Qualifications: Strong communication skills and a proactive approach to problem-solving required.
The predicted salary is between 31380 - 31380 € per year.
End Date: Thursday 21 May 2026
Flexible Working Options: Flexibility in when hours are worked.
Salary: £31,380 per annum
Location: Watford
Hours and Working Pattern: Full‑time, hybrid: at least three days per week, or 60% of time, at our Watford office. During the training period we ask new starters to be in the office five days a week until they are competent and fully trained unless an exception is requested.
Responsibilities:
- Responsibility for all inbound and outbound interactions, putting ourselves in the driver’s shoes and owning any interaction through to completion, proactively chasing responses internally and externally where needed.
- Respond to all interactions articulately and professionally, providing all the information required the first time and continually reviewing what we do to look for improvements.
- Takes full accountability for the work and service delivered, striving to exceed KPIs and SLAs.
- Able to deliver difficult messages, using each opportunity to explain and educate.
- Makes calls instead of sending emails in the first instance where possible and takes time to understand driver needs.
- Manages internal and external systems, keeping information accurate and up to date.
- Flexible to take on bespoke and ad‑hoc tasks allocated by the Line Manager and assists with team training.
- Co‑ordinates multiple team responses to give a holistic response where required, with experience resolving complaints and difficult enquiries on the first interaction and becoming a champion empowered in first contact resolution (FCR).
Qualifications:
- Experience of responsibility for all inbound and outbound interactions and always puts themselves in the driver’s shoes to see things from their perspective and owns any interaction through to completion, proactively chasing responses internally and externally where needed to complete a task.
- Responds to all interactions articulately and professionally, providing all the information required first time, and continually reviews what you are doing to look to make improvements and takes responsibility to find out if you don’t know the answer.
- Takes full accountability for the work and service you deliver, striving to exceed KPIs and SLAs.
- Able to deliver difficult messages, using each opportunity to explain and educate.
- Makes calls instead of sending emails in the first instance where possible and takes time to understand the driver needs.
- Manages internal and external systems, keeping information accurate and up to date.
- Is flexible to take on bespoke and ad‑hoc tasks allocated by Line Manager and assists with team training.
- Co‑ordinates multiple team responses to give a holistic response where required, with experience resolving complaints and difficult enquiries with first interaction and to become Champions and is empowered in first contact resolution (FCR).
- Excellent verbal and written communication skills with a polite and professional telephone manner.
- Proactively looks for how to do the best job.
- Inquisitive nature which asks questions about context and impact.
- Manages self with strong organisational and time management skills.
- Thrives when working as part of a team and is motivated by and understands the importance of achieving targets.
- Ability to flex and prioritise to meet varied business pressures.
- High accuracy levels and attention to detail.
- Confident in handling conflict with the ability to explain how to others.
Benefits:
- A generous pension contribution of up to 15%
- An annual performance‑related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Diversity and Inclusion:
We focus on ensuring we are inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We welcome applications from under‑represented groups and are disability confident. If you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
Tusker Delivery Management Advisor - Watford employer: Lloyds Banking Group
As a Tusker Delivery Management Advisor in Watford, you will join a dynamic team that prioritises flexibility and employee well-being, offering a generous pension contribution, performance-related bonuses, and a variety of lifestyle benefits. Our inclusive work culture fosters personal and professional growth, ensuring that every team member feels valued and empowered to excel in their role while contributing to meaningful interactions with drivers. With a commitment to diversity and a supportive environment, we are dedicated to creating a workplace that reflects modern society and celebrates all individuals.
StudySmarter Expert Advice🤫
We think this is how you could land Tusker Delivery Management Advisor - Watford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of digging into Tusker's values and culture. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on articulating your thoughts clearly and confidently, especially when discussing how you handle difficult situations.
✨Tip Number 3
Be proactive during the interview! If you get a chance, ask insightful questions about the role and the team dynamics. This shows that you're not just there to answer questions but are also keen to engage and understand how you can contribute.
✨Tip Number 4
Follow up after your interview! A quick thank-you email reiterating your interest in the position can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Tusker Delivery Management Advisor - Watford
Some tips for your application 🫡
Show Us Your Communication Skills:Since the role is all about interactions, make sure your application reflects your excellent verbal and written communication skills. Use clear and professional language, and don’t shy away from showcasing how you can articulate complex ideas simply.
Put Yourself in the Driver's Shoes:We want to see that you understand the importance of empathy in this role. In your application, share examples of how you've put yourself in someone else's position to resolve issues or improve service. This will show us you’re ready to own interactions through to completion.
Highlight Your Accountability:Take a moment to emphasise your ability to take full responsibility for your work. Mention specific instances where you’ve exceeded KPIs or SLAs, as this aligns perfectly with what we’re looking for in a Delivery Management Advisor.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Lloyds Banking Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Delivery Management Advisor. Familiarise yourself with the key tasks like managing inbound and outbound interactions, and think about how you would handle specific scenarios. This will help you demonstrate that you can put yourself in the driver’s shoes.
✨Practice Your Communication Skills
Since excellent verbal and written communication is crucial for this role, practice articulating your thoughts clearly. You might want to rehearse common interview questions and answers, focusing on how you can explain complex ideas simply and professionally. Remember, making calls instead of sending emails is preferred, so be ready to showcase your phone manner.
✨Show Accountability and Improvement Mindset
Be prepared to discuss examples from your past where you took full accountability for your work. Highlight instances where you proactively sought improvements or resolved complaints effectively. This will show that you’re not just about meeting KPIs but also about enhancing service quality.
✨Demonstrate Flexibility and Team Spirit
The role requires flexibility and teamwork, so think of examples where you adapted to changing circumstances or collaborated with others to achieve a goal. Emphasise your ability to manage multiple tasks and how you thrive in a team environment, as this will resonate well with the interviewers.
