At a Glance
- Tasks: Manage contracts and provide top-notch customer service while expanding your skills.
- Company: Inclusive company in Watford, celebrating diversity and modern society.
- Benefits: Generous pension, performance bonuses, share schemes, and 22 days holiday.
- Other info: Flexible working options and excellent career growth opportunities.
- Why this job: Join a dynamic team and make a real impact in contract management.
- Qualifications: Strong communication skills and attention to detail; Salesforce experience is a plus.
The predicted salary is between 30609 - 31809 € per year.
End Date: Thursday 14 May 2026
Flexible Working Options: Flexibility in when hours are worked.
Based in Watford.
Salary: £30,609 rising to £31,809 as of April 2026
Location(s): Watford
Hours: Full‑time
Working Pattern: Hybrid work style: at least three days per week (60%) in the Watford office. New starters attend the office five days a week during training until fully competent. Inclusive adjustments for colleagues with disabilities are available.
About This Opportunity
Efficient, effective and accurate end‑to‑end administration and customer interaction of all in‑life and end‑of‑contract amendment agreements. Support the team, customers and drivers by carrying out accurate administrative duties and expanding your skill set to ensure the best service experience.
Responsibilities
- Provide exceptional customer service through first‑contact resolution, taking full accountability and striving to exceed KPIs and SLAs via phone and email.
- Own interactions through to completion, proactively chasing responses internally and externally.
- Engage with drivers and understand their perspective, delivering difficult messages while educating them.
- Manage internal and external systems with high attention to detail, keeping information accurate and up to date.
- Ensure all amendments are captured on the agreement and adhere to employer‑specific details.
- Self‑manage with strong organisational and time‑management skills and work as part of a team.
Experience and Skills
- Experience with Salesforce desirable but not essential.
- High attention to detail and numeric proficiency.
- Excellent verbal and written communication skills and polite professional telephone manner.
- Confidence in handling conflict.
- Inquisitive nature that asks questions about context and impact.
About Working For Us
We are inclusive, building an organisation that reflects modern society and celebrates diversity. We welcome applications from under‑represented groups and provide reasonable adjustments for recruitment processes.
Benefits
- Generous pension contribution up to 15%
- Annual performance‑related bonus
- Share schemes including free shares
- Benefits adaptable to lifestyle, such as discounted shopping
- 22 days holiday plus bank holidays
- Wellbeing initiatives and generous parental leave policies
Equal Employment Opportunity
We are an equal‑opportunity employer and champion diversity and inclusion.
Tusker Contract Admin Advisor - Watford employer: Lloyds Banking Group
As a Contract Management Advisor at our Watford location, you will thrive in a supportive and inclusive work environment that values diversity and promotes employee growth. With flexible working options, generous benefits including a substantial pension contribution and performance-related bonuses, we prioritise your well-being and career development. Join us to be part of a team that is committed to delivering exceptional service while fostering a culture of collaboration and respect.
StudySmarter Expert Advice🤫
We think this is how you could land Tusker Contract Admin Advisor - Watford
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Tusker. Check out their website and social media to understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and attention to detail, as these are key for the Contract Admin Advisor role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Be ready to share examples! Think of specific situations where you've excelled in customer service or managed conflicts effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you stand out and show that you have the right experience for the job.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the Contract Admin Advisor position at Tusker.
We think you need these skills to ace Tusker Contract Admin Advisor - Watford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Contract Admin Advisor role. Highlight your relevant experience and skills that match the job description, especially your attention to detail and customer service abilities.
Showcase Your Communication Skills:Since excellent verbal and written communication is key for this role, use clear and concise language in your application. Don’t forget to demonstrate your polite and professional tone, as it reflects how you’d interact with customers.
Highlight Your Organisational Skills:We love candidates who can self-manage and stay organised! In your application, share examples of how you've effectively managed your time and tasks in previous roles, especially in a team setting.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm for the role and keep track of your application!
How to prepare for a job interview at Lloyds Banking Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Contract Management Advisor. Familiarise yourself with the responsibilities listed in the job description, especially around customer service and administrative duties. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Communication Skills
Since excellent verbal and written communication is key for this role, prepare examples from your past experiences where you've successfully resolved conflicts or provided exceptional customer service. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Attention to Detail
Highlight your ability to manage information accurately. You might want to bring up specific instances where your attention to detail made a difference in your previous roles. This could be anything from catching an error in a document to ensuring all amendments were correctly captured.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, or how they measure success in this role. This shows your inquisitive nature and helps you gauge if the company is the right fit for you. Plus, it demonstrates that you're serious about wanting to contribute positively to their team.
