At a Glance
- Tasks: Design and improve customer experiences by conducting research and facilitating workshops.
- Company: Join Lloyds Banking Group, a leader in customer-focused banking.
- Benefits: Competitive salary, pension contributions, annual bonuses, and hybrid work model.
- Other info: Enjoy a dynamic work environment with opportunities for professional growth.
- Why this job: Make a real impact by championing the Voice of the Customer.
- Qualifications: Experience in customer journey management and strong communication skills.
The predicted salary is between 40824 - 45360 € per year.
Lloyds Banking Group is seeking a Customer Journey Manager (CJM) for a 12-month FTC. In this role, you will support the design and improvement of customer experiences that reflect the needs of over 60,000 colleagues. You will work in a hybrid setting, requiring at least two days in the office, with a focus on championing the Voice of the Customer.
Key responsibilities include:
- Conducting research
- Facilitating workshops
- Influencing design decisions
The role offers a competitive salary between £40,824 - £45,360, along with a generous benefits package, including pension contributions and annual bonuses.
Customer Journey Lead – Insight‑Driven Change (Hybrid) in Trinity employer: Lloyds Banking Group
Lloyds Banking Group is an excellent employer, offering a dynamic work culture that prioritises employee well-being and development. With a focus on insight-driven change, employees in the Customer Journey Lead role benefit from a competitive salary, generous benefits package, and opportunities for professional growth within a supportive environment that values the Voice of the Customer.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Journey Lead – Insight‑Driven Change (Hybrid) in Trinity
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Lloyds Banking Group on LinkedIn. A friendly chat can give us insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by diving deep into customer journey strategies. We should be ready to discuss how we can champion the Voice of the Customer and improve experiences for colleagues.
✨Tip Number 3
Showcase our research skills! Bring examples of past projects where we've conducted research or facilitated workshops. This will help us stand out as a strong candidate for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows that we’re serious about joining the team.
We think you need these skills to ace Customer Journey Lead – Insight‑Driven Change (Hybrid) in Trinity
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Journey Lead. Highlight your experience in designing customer experiences and any relevant research or workshop facilitation skills. We want to see how you can champion the Voice of the Customer!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about improving customer journeys and how your insights can drive change. Keep it engaging and personal – we love a bit of personality!
Showcase Relevant Experience:When filling out your application, don’t forget to showcase any previous roles where you've influenced design decisions or improved customer experiences. We’re looking for concrete examples that demonstrate your impact!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Lloyds Banking Group
✨Know Your Customer Journey
Before the interview, dive deep into understanding customer journey mapping and how it applies to Lloyds Banking Group. Familiarise yourself with their current customer experience initiatives and think about how you can contribute to improving them.
✨Showcase Your Research Skills
Be prepared to discuss your experience in conducting research. Bring examples of how you've gathered insights from customers in the past and how those insights influenced design decisions. This will demonstrate your ability to champion the Voice of the Customer.
✨Facilitation is Key
Since the role involves facilitating workshops, think of a time when you successfully led a workshop or group discussion. Be ready to share your approach and how you engaged participants to drive meaningful outcomes.
✨Prepare Questions that Matter
Have a list of thoughtful questions ready for your interviewers. Ask about their current challenges in customer journey design and how they envision the role contributing to their goals. This shows your genuine interest and strategic thinking.
