At a Glance
- Tasks: Support and enhance the Financial Wellbeing Platform with hands-on technical expertise.
- Company: Join a forward-thinking company focused on financial wellbeing and innovation.
- Benefits: Enjoy a competitive salary, generous holiday, private health cover, and performance bonuses.
- Other info: Flexible working options and a culture that values continuous learning and collaboration.
- Why this job: Make a real impact in a dynamic environment while solving complex problems.
- Qualifications: Experience in application support and strong problem-solving skills are essential.
The predicted salary is between 44901 - 54879 £ per year.
Location: Chester
Salary: £44,901 - £54,879
Hours: Full Time – 35 hours per week
Working Pattern: Hybrid – at least two days per week, or 40% of your time, in office
End Date: Tuesday 10 March 2026
Flexible Working Options: Flexibility in when hours are worked, Hybrid Working, Job Share
About this opportunity
We’re investing heavily in the resilience, performance and modernisation of the Financial Wellbeing Platform and we’re looking for an experienced Technical Application Support Specialist to help us deliver brilliant, reliable service for our customers. In this hands‑on role, you’ll be working across a variety of technologies to support live services, drive operational excellence, and contribute to continual improvement across the platform. You’ll work closely with engineering teams onshore and offshore, influence backlog priorities, help prevent repeat incidents, and support change delivery in a complex, fast‑paced environment. This is a fantastic opportunity for someone who thrives in a production‑focused environment, enjoys problem solving, and brings real, practical experience across application support tooling, performance tuning, and service management. In addition, the team is responsible for maintaining 24/7 support for the platform. While we operate a rota to ensure reliable out‑of‑hours coverage, participation in the on‑call schedule is optional for this role and available to colleagues who wish to take part.
Day to day, you will:
- Support incident, problem and change delivery processes across the Financial Wellbeing Platform
- Assess and triage live‑service issues, ensuring timely restoral and minimising customer impact
- Identify trends, root causes, and preventative measures, contributing to the problem portfolio
- Create MI and insights to support lab and value‑stream leadership
- Prioritise defect fixes based on risk and impact
- Communicate service risks and impacts to engineering leads and product owners
- Provide impact analysis for production change and support planning/scheduling of releases
- Maintain awareness of all upcoming changes across supported platform areas
- Challenge engineering solutions to ensure alignment with quality and resilience standards
- Support SLA adherence and overall operational excellence
What you'll need:
- Hands‑on technical experience is essential. We’re looking for people who can apply their knowledge directly in a production environment.
- Proven experience in application support and/or data engineering within a complex production environment
- Strong customer focus, ensuring reliability and operational performance of systems
- Experience collaborating with onshore and offshore engineering teams across multiple platforms
- Ability to manage and contribute to a balanced service backlog, including restoral actions and post‑incident improvements
- Solid problem‑solving skills, with experience in incident triage, impact assessment, escalation, and risk articulation
- Hands‑on experience using monitoring and support tools such as Dynatrace, GitHub Enterprise (GHE), Urban Code Deploy (UCD), and ServiceNow
- Effective communicator, able to influence and build relationships across varied technical and business stakeholders
- Comfortable constructively challenging decisions and explaining technical rationale
- Adaptable – able to work effectively in different teams, labs and delivery models
- Continuous learner with curiosity and appetite to grow
- Analytical mindset, able to interpret incident data, identify patterns, and propose improvements
- Organisational awareness and ability to navigate complex operational structures
It would be great if you had:
- Experience managing application portfolios including configuration, currency and risk management
- Ability to influence multiple product teams to modernise and automate application landscapes
- Practical experience with Linux, Scheduling tools, WebSphere, SQL Server, Mainframe, Google Cloud Platform (GCP)
- Experience in application and SQL Server performance tuning, including triage using Dynatrace full stack and SentryOne
- Scripting capability using Bash, Shell, Python or PowerShell
- Awareness of DevOps toolchains, pipelines and cloud deployment approaches
- Interest in emerging technologies (AI/ML, automation, DevOps evolution)
Knowledge & Experience
- Stakeholder management skills with ability to gather information, influence decisions and negotiate outcomes
- Background in IT operations or support with strong awareness of production environments and system architecture
- Understanding of production testing approaches and pre‑release readiness
- Knowledge of the Financial Wellbeing business area (advantageous but not essential)
- Strong risk management awareness including implementation risk, run costs, supplier performance and regulatory considerations
What you'll get in return
We want you to feel supported, empowered and able to shape your own future. You’ll experience a collaborative, inclusive culture that values ideas, experimentation and continuous learning. You’ll also receive:
- A performance‑based share bonus
- A generous pension contribution
- Consolidated flex cash in your salary
- Private health cover
- 30 days’ holiday plus bank holidays
- Access to a range of share schemes including free shares
Required skills
- Incident Management
- Linux
- Microsoft SQL Server
- Python
- DevOps
- Bash
- Shell
- ServiceNow
- Problem Management
- PowerShell
- Google Cloud Platform
- Dynatrace
- Data Engineering
Required languages
- English
Technical Application Support Specialist employer: Lloyds Banking Group
As a Technical Application Support Specialist in Chester, you'll join a forward-thinking company that prioritises employee well-being and professional growth. With a hybrid working model, generous benefits including a performance-based share bonus, and a culture that encourages collaboration and continuous learning, this role offers a unique opportunity to thrive in a dynamic environment while making a meaningful impact on the Financial Wellbeing Platform.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Application Support Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Technical Application Support Specialist role.
✨Tip Number 2
Prepare for those tricky interview questions! Brush up on your problem-solving skills and be ready to discuss real-life scenarios where you've tackled incidents or improved processes. We want to see how you think on your feet!
✨Tip Number 3
Show off your technical chops! Be ready to demonstrate your hands-on experience with tools like Dynatrace or ServiceNow. We love seeing candidates who can back up their claims with practical examples from their past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals who are eager to contribute to our Financial Wellbeing Platform.
We think you need these skills to ace Technical Application Support Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Application Support Specialist role. Highlight your hands-on technical experience and any relevant application support skills that match the job description.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've tackled similar challenges in the past and how you can contribute to our Financial Wellbeing Platform.
Showcase Your Problem-Solving Skills:We love candidates who can think on their feet! Use your application to demonstrate your problem-solving abilities, especially in incident triage and impact assessment. Real-life examples work wonders!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with StudySmarter.
How to prepare for a job interview at Lloyds Banking Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around application support tools like Dynatrace and ServiceNow. Be ready to discuss how you've used these tools in real-life scenarios, as this will show your hands-on experience.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in a production environment. Think about specific incidents where you triaged problems or improved processes, and be ready to explain your thought process and the outcomes.
✨Communicate Effectively
Practice articulating technical concepts in a way that non-technical stakeholders can understand. This role requires collaboration with various teams, so demonstrating your ability to influence and build relationships is key.
✨Stay Curious and Adaptable
Highlight your willingness to learn and adapt to new technologies, especially in areas like cloud deployment and automation. Share any recent experiences where you embraced change or took the initiative to modernise processes.
