Senior Team Manager (Financial Crime)

LOCATIONS Birmingham, Chester, Glasgow, Hove, Leeds, Manchester, Newport, Cardiff, Edinburgh, Halifax

HOURS Full-time - 35 hours per week

WORKING PATTERN You’ll primarily work remotely in this role, giving you the flexibility to work from home. To support collaboration and connection with your colleagues, you’ll need to be based within reasonable travelling distance of one of our hub locations and attend when required for business, team or customer needs.

ABOUT THIS OPPORTUNITY We’re looking for a new Senior Team Manager within our Economic Crime Prevention function! As a Financial Crime Operations Senior Manager, you’ll lead across multiple teams and functions, ensuring delivery meets performance expectations while remaining aligned to regulatory requirements and risk frameworks. You’ll work closely with senior business partners and leaders, operational leaders and specialist teams to drive performance, implement change and ensure the delivery of high‑quality, compliant outcomes across the function.

WHAT YOU’LL BE DOING

• Lead and manage day‑to‑day operations, ensuring delivery aligns to service standards and regulatory requirements
• Oversee complex teams across core operations, operational resilience, and control functions
• Drive performance across quality, cost and delivery measures
• Lead, motivate, coach and develop Team Managers and their teams
• Manage the operational delivery of change, acting as a key point of contact for implementation
• Plan and prioritise resources to meet current and future demand
• Manage budgets and financial performance in line with forecast targets
• Ensure operations meet AML and Financial Crime regulatory obligations
• Identify and mitigate operational risks, ensuring robust controls are in place
• Use MI and QA data to identify trends, capability gaps and improvement opportunities
• Build and maintain strong relationships across the business
• Support and deputise for the Head of Function in key decision‑making forums
• Drive a culture of engagement, continuous improvement and customer focus
• Support end‑to‑end recruitment and development of team capability

WHAT YOU’LL NEED

We know that great talent comes from many backgrounds. While this role may reference a suggested range of experience in years, this is intended as a guide only. What matters most is that you can demonstrate the essential skills outlined. If you have relevant, transferable experience, we encourage you to apply.

• Approximately 4‑6 years of experience leading operations within Financial Crime, Risk or a regulated environment
• Proven ability to lead and develop high‑performing teams through Team Managers
• Demonstrated experience delivering against performance, quality and cost targets
• Strong understanding of Financial Crime regulation, risk frameworks and operational controls
• Experience managing change within an operational environment
• Strong communication and collaboration skills, with the ability to influence at senior levels
• Ability to use data, MI and insight to influence decision‑making and improve performance
• Experience leading large‑scale or multi‑team Financial Crime operations
• Experience in business planning, forecasting and resource management
• Exposure to governance, audit or control frameworks
• Experience supporting or leading transformation or continuous improvement initiatives

ABOUT WORKING FOR US Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long‑term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

BENEFITS A generous pension contribution of up to 15% An annual performance‑related bonus Share schemes including free shares Flexible benefits you can adapt to your lifestyle A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you’ll learn and thrive? Apply today and find out more!