At a Glance
- Tasks: Lead the design and execution of innovative customer journeys using Generative AI.
- Company: Join a forward-thinking bank committed to diversity and inclusion.
- Benefits: Generous pension, performance bonuses, 30 days holiday, and wellbeing initiatives.
- Other info: Flexible working patterns and a supportive environment for personal growth.
- Why this job: Make a real impact on customers' lives while driving efficiency in banking.
- Qualifications: Experience in product ownership and familiarity with Generative AI technologies.
The predicted salary is between 90440 - 106400 £ per year.
Location: London
Hours: Full-time
Working Pattern: Hybrid – at least two days per week (40%) spent at the office hub.
Salary: £90,440 – £106,400
About this opportunity
We're looking for a senior Product Owner to lead the design, shaping, and execution of an ambitious strategy to re‑imagine customer journeys for those facing financial difficulty, using Generative AI to predict, prevent, and support customers during challenging times while driving efficiency across the bank. You’ll work closely with product, engineering, and design colleagues to deliver transformative experiences. Success will require deep customer understanding, strong collaboration across networks and a relentless focus on outcomes that improve lives. Inclusivity and resilience will be key as you craft a compelling vision and create an environment where teams thrive.
What you’ll be doing
- Own and deliver a strategic product theme focused on re‑imagining journeys using Generative AI.
- Shape and communicate product vision and strategy, collaborating with platform and non‑platform teams.
- Lead the product roadmap: define and prioritise epics, features and stories aligned to strategy.
- Champion innovation and storytelling, advocating for a transformed vision with senior stakeholders.
- Collaborate deeply with engineers, designers and business partners to deliver impactful solutions.
- Ensure compliance and governance across all product changes.
- Drive measurable improvements in customer experience and operational efficiency.
Skills we’re looking for
- Product Ownership – Proven experience leading cross‑functional teams, managing backlogs and delivering impactful product changes.
- Generative AI Expertise – Familiarity with generative or agentic AI technologies and their application in customer journeys.
- Data & Analytics – Ability to interpret complex data sets to inform decisions and measure outcomes.
- Agile Delivery – Hands‑on experience with agile methodologies and tools (e.g., Jira, Confluence).
- Strategic Thinking – Ability to shape product vision and influence senior stakeholders.
- Customer‑Centric Mindset – Deep understanding of customer needs and ability to translate insights into solutions.
- Communication & Storytelling – Skilled in crafting compelling narratives for diverse audiences.
- Design Thinking – Experience applying design methodologies to solve complex problems.
- Technical Acumen – Comfortable collaborating with engineering and data teams on technical aspects.
We welcome applicants who meet most of the criteria and are eager to learn.
About working for us
Our ambition is to be the leading UK business for diversity, equity and inclusion, supporting customers, colleagues and communities, and we are committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package and a dedicated Working with Cancer Initiative. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long‑term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
Benefits
- Generous pension contribution up to 15%
- Annual performance‑related bonus
- Share schemes including free shares
- Adaptable benefits such as discounted shopping
- 30 days holiday, with bank holidays on top
- Wellbeing initiatives and generous parental leave policies
If all of this resonates, and you want a job with big meaning, then please do get in touch to discuss!
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Product Management
Industries: Banking
Senior Product Owner - Generative AI and Journey Re-imagination employer: LLOYDS BANKING GROUP
As a Senior Product Owner at our London hub, you'll be part of a forward-thinking team dedicated to re-imagining customer journeys through Generative AI. We pride ourselves on fostering an inclusive work culture that prioritises employee growth and well-being, offering generous benefits such as a 15% pension contribution, 30 days of holiday, and a commitment to diversity and inclusion. Join us to make a meaningful impact while enjoying a flexible hybrid working environment that supports your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Owner - Generative AI and Journey Re-imagination
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like LLOYDS BANKING GROUP!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at LLOYDS BANKING GROUP would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at LLOYDS BANKING GROUP through your school's career services!
We think you need these skills to ace Senior Product Owner - Generative AI and Journey Re-imagination
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Senior Product Owner - Generative AI and Journey Re-imagination, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Senior Product Owner - Generative AI and Journey Re-imagination position at LLOYDS BANKING GROUP. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at LLOYDS BANKING GROUP
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
