Senior Manager, Confirmations and Controls

JOB TITLE: Senior Manager, Confirmations & Controls

LOCATIONS: Edinburgh / Birmingham / London

HOURS: Full-Time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.

About This Opportunity

Markets & Treasury Operations plays a critical role in supporting Lloyds Banking Group's Global Markets and Treasury businesses, providing the expertise, controls and resilience that underpin the successful execution and settlement of financial market transactions.

We're seeking a Senior Manager to lead our Confirmations & Controls function within Markets Operations. This is a highly visible leadership role responsible for the oversight and strategic development of confirmations and settlement controls supporting Global Markets activities. You'll help strengthen resilience, reduce risk, improve efficiency and deliver key business outcomes across a complex & evolving environment.

Alongside leading a business-critical operation, you'll shape future processes through automation, innovation and technology. Working closely with Operations, Technology, Risk, Change and Front Office partners, you'll drive improvements that enhance controls, customer outcomes and long-term growth.

This is an exciting opportunity for an experienced leader who combines deep Markets Operations expertise with a passion for transformation, continuous improvement and people leadership.

What You'll Be Doing

Lead a Critical Operational Function

Lead Confirmations activities across Global Markets products, ensuring strong operational performance, control effectiveness and service delivery.

Be responsible for settlement control processes, ensuring issues, exceptions and risks are identified, managed and resolved effectively.

Support governance and accountability for critical Markets Settlements processes, helping to maintain a robust control environment and strong customer outcomes.

Contribute to the management of operational incidents and service recovery activity to minimise customer and business impact.

Lead the ongoing optimisation of controls, reconciliations and operational processes through the use of automation tools, including Xceptor, alongside emerging technologies such as Digital Assets and AI.

Find opportunities to improve efficiency, accuracy and control effectiveness through automation and process enhancement.

Partner with technology teams to define and deliver system enhancements that improve efficiency, strengthen controls and reduce operational risk.

Deliver Strategic Change

Partner with stakeholders to deliver strategic change initiatives, including international operating model developments, platform migrations and broader Markets transformation programmes.

Provide operational leadership and subject matter expertise across business change activity.

Represent Markets Operations within governance forums, committees and senior leadership discussions.

Lead People & Capability

Build and develop high-performing teams, creating an inclusive environment where colleagues can thrive.

Coach and support colleagues to maximise performance, capability and career development.

Lead workforce planning and capability development to meet current and future business needs.

Drive a culture of accountability, continuous improvement and innovation.

What You'll Bring

Extensive experience leading Markets Operations, Treasury Operations or Capital Markets Operations teams within a regulated financial services environment (5+ years).

Deep expertise in operational controls, settlements, confirmations or post-trade processes, alongside a strong understanding of operational risk, governance and control frameworks (5+ years).

A proven track record of delivering automation, process improvement and business transformation initiatives within complex financial services organisations (5+ years).

In addition, you'll have:

• Deep knowledge of Global Markets products and supporting operational processes.
• The ability to build trusted relationships, influence decision-making and engage effectively with senior leaders across Front Office, Operations, Technology, Risk and Change functions.
• A track record of developing high-performing teams and leading colleagues through change.
• Broad knowledge of the Global Markets and Treasury operating environment, including regulatory and market developments.
• A passion for innovation and emerging technologies, including AI and automation.

We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

This Is A Place For You

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies