Senior Fraud Investigator and Data Analyst
Salary: £33,203 - £45,287 (based on location).
Location(s): Isle of Man, Jersey or Guernsey.
Hours: Full-time, 35 hours per week.
Working Pattern: Hybrid – at least two days per week (40% of time) in the office.
Agile Working Options: Job Share; Hybrid Working.
Colleagues with disabilities can be supported with workplace adjustments, including hybrid working expectations in line with our Flexibility Works policy.
Responsibilities
- Investigate suspected fraud and Economic Crime cases, using system intelligence, data, and customer information to identify risk, confirm activity, and support fair, customer‑focused outcomes.
- Engage directly with customers impacted by fraud and scams, providing clear, empathetic support and explaining investigation outcomes in a sensitive and proportionate way.
- Own and support Fraud and Transaction Monitoring Management Information (MI), ensuring data is accurate, timely, and suitable for regulatory reporting, risk oversight, and senior colleague insight.
- Safely and compliantly extract, manage, and analyse data from Group systems such as GDW, EDH, PEGA, and core fraud platforms to support investigations and MI production. Future development opportunity around Google Cloud Platform (GCP), as the group transforms to house all core data within GCP.
- Develop, maintain, and enhance Power BI dashboards and reports, providing insight into fraud trends, losses, recoveries, rule performance, and customer impact. Use Power BI, SharePoint and Power Automate to streamline MI processes, improve data controls, reduce manual effort, and enhance reporting quality.
- Analyse Transaction Monitoring and Fraud rule outputs, using investigation findings and MI to assess effectiveness, identify emerging risks, and inform rule optimisation. Contribute to root cause analysis following fraud events, translating learning into control improvements, enhanced customer protections, and MI enhancements. Work collaboratively with Group Economic Crime, Fraud Operations, Risk, and Technology teams to continuously improve fraud strategy, data quality, and customer outcomes.
Qualifications & Skills
- Strong investigative and analytical skills, with confidence interpreting complex data to form sound, evidence‑based judgements, a collaborative perspective, and a solid focus on protecting customers and strengthening defences through insight.
- Experience or a strong interest in fraud investigation and customer case handling, with an appreciation of customer vulnerability and fair treatment and good awareness of Economic Crime and Fraud risks, including current and emerging fraud trends.
- Experience producing and maintaining fraud or risk MI, with hands‑on capability in Power BI (or a strong desire to develop this skill). Technical confidence working with Power BI, SharePoint, Power Automate, and data sources used in Financial Crime environments.
- Ability to explain data, insight, and risk clearly to both technical and non‑technical colleagues.
- Confirmed ability to operate optimally in a fast‑paced environment, balancing investigation activity with MI deliverables.
- Confidence to challenge existing processes, suggest data‑ or automation‑led improvements, and support continuous improvement.
Benefits
- A generous pension contribution of up to 15%
- An annual performance‑related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 24 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Commitment to Diversity, Equity & Inclusion
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.
We recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
