At a Glance
- Tasks: Design and improve customer experiences by conducting research and facilitating workshops.
- Company: Join Lloyds Banking Group, a leader in customer-focused banking.
- Benefits: Competitive salary, pension contributions, annual bonuses, and hybrid work model.
- Other info: Enjoy a dynamic work environment with opportunities for professional growth.
- Why this job: Make a real impact by championing the Voice of the Customer.
- Qualifications: Experience in customer journey management and strong communication skills.
The predicted salary is between 40824 - 45360 € per year.
Lloyds Banking Group is seeking a Customer Journey Manager (CJM) for a 12-month FTC. In this role, you will support the design and improvement of customer experiences that reflect the needs of over 60,000 colleagues. You will work in a hybrid setting, requiring at least two days in the office, with a focus on championing the Voice of the Customer.
Key responsibilities include:
- Conducting research
- Facilitating workshops
- Influencing design decisions
The role offers a competitive salary between £40,824 - £45,360, along with a generous benefits package, including pension contributions and annual bonuses.
Customer Journey Lead – Insight‑Driven Change (Hybrid) in Scotland employer: Lloyds Banking Group
Lloyds Banking Group is an excellent employer, offering a dynamic work culture that prioritises employee well-being and development. With a focus on insight-driven change, employees in the Customer Journey Lead role will benefit from a supportive environment that encourages collaboration and innovation, alongside competitive salaries and a comprehensive benefits package. The hybrid working model allows for flexibility while still fostering strong team connections, making it an ideal place for those looking to make a meaningful impact in the banking sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Journey Lead – Insight‑Driven Change (Hybrid) in Scotland
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Lloyds Banking Group on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by understanding their customer journey philosophy. We should be ready to discuss how we can champion the Voice of the Customer and improve experiences based on real insights.
✨Tip Number 3
Showcase our research skills! Bring examples of past projects where we've conducted research or facilitated workshops. This will demonstrate our ability to influence design decisions effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re serious about joining the team at Lloyds Banking Group.
We think you need these skills to ace Customer Journey Lead – Insight‑Driven Change (Hybrid) in Scotland
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Customer Journey Lead role. Highlight any relevant projects or roles where you've championed customer insights or improved customer experiences.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about enhancing customer journeys and how your background makes you the perfect fit for this role. Be genuine and let your personality come through.
Showcase Your Research Skills:Since the role involves conducting research, mention any experience you have in gathering and analysing customer feedback. We want to see how you can influence design decisions based on insights!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Lloyds Banking Group
✨Know Your Customer Journey
Make sure you understand the customer journey inside and out. Research Lloyds Banking Group's current customer experience initiatives and think about how you can contribute to improving them. Be ready to discuss specific examples of how you've influenced design decisions in previous roles.
✨Champion the Voice of the Customer
Prepare to demonstrate your ability to advocate for customers. Think of instances where you've successfully gathered customer feedback and used it to drive change. This will show that you can effectively represent the Voice of the Customer in your new role.
✨Facilitate Like a Pro
Since you'll be facilitating workshops, brush up on your facilitation skills. Consider how you can create an engaging environment for collaboration. Bring along ideas for workshop activities that encourage participation and generate valuable insights.
✨Research and Prepare Questions
Do your homework on Lloyds Banking Group and prepare thoughtful questions to ask during the interview. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values. Plus, it gives you a chance to showcase your research skills!
