At a Glance
- Tasks: Build and manage customer relationships in property management across your region.
- Company: Join Lloyds Living, a leader in property management with a focus on customer service.
- Benefits: Enjoy a generous pension, performance bonuses, share schemes, and flexible lifestyle benefits.
- Other info: Dynamic role with opportunities for growth and a supportive team environment.
- Why this job: Make a real impact by creating amazing experiences for customers in their property journey.
- Qualifications: Experience in property management and a passion for outstanding customer service.
The predicted salary is between 30000 - 40000 £ per year.
Location: Royston & Ashwell, Hook Norton / Chipping Norton / Banbury, Faversham / Canterbury
Hours: Full-time
Driving Licence: Required. Must have a home EV charger installed.
Role Purpose
Build and manage customer relationships and support lettings, inspections and management of developments across your region. Act as the key point of contact for customers from viewing through to move-in, inspection through to move-out.
Key Responsibilities
- Customer Service & Engagement
- Create amazing experiences across viewings, move in days, mid term inspections and move outs.
- Gain the respect and support of residents through outstanding service and professionalism.
- Report and resolve issues in a timely and professional manner.
- Onboarding
- Host viewings and open house events with potential customers.
- Gather and record viewing feedback before posting to the PMS to aid reporting.
- Explain and/or guide customers through the application processes and answer any questions.
- Conduct in-person Right to Rent check where needed.
- Draft inventories for future move ins and host the home move appointments with our customers.
- Undertake midterm property and development inspections with customers and report on the condition and any maintenance required to property management.
- Conduct void inspections including property hand overs, water flushing and insurance checks.
- Attend move out appointments with vacating customers and draft the check out inventories.
- Act as eyes on the ground for the centralised property management team to check completion of works or dip testing quality of workmanship.
- Health & Safety Compliance
- Ensure buildings meet all health & safety requirements and fire risk assessments.
- Proactively maintain a secure, safe and successful estate.
- Stakeholder Collaboration
- Build strong relationships with management companies, developers, agents and internal teams.
- Assist in delivering all key performance targets relating to asset and tenancy management.
Essential Requirements
- Experience of residential property inspections, lettings or property management.
- Passionate about delivering the highest level of customer service.
- Excellent written and verbal communication skills with ability to engage at all levels.
- Possess a UK driving licence and ability to travel within region.
- Proactive self-starter and disciplined lone worker with strong organisational skills.
- Ability to remain calm and controlled under pressure.
- Understands and acts upon customer needs to maintain company reputation.
Desirable Skills
- Comfortable working in a changing environment.
- Growth mindset and willingness to try new approaches.
- Good range of IT skills.
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 24 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
EEO Statement
We’re disability confident. We welcome applications from under-represented groups.
Regional Host (Territory Managers) - Property Management - Lloyds Living in Royston employer: Lloyds Banking Group
Lloyds Living is an exceptional employer that prioritises employee growth and wellbeing, offering a generous pension contribution of up to 15%, an annual performance-related bonus, and flexible benefits tailored to your lifestyle. With a strong focus on customer service and engagement, our work culture fosters collaboration and respect, making it a rewarding environment for those passionate about property management in the picturesque regions of Royston, Ashwell, and beyond.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Host (Territory Managers) - Property Management - Lloyds Living in Royston
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Lloyds Banking Group.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Lloyds Banking Group? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Lloyds Banking Group's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Regional Host (Territory Managers) - Property Management - Lloyds Living in Royston
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Regional Host (Territory Managers) - Property Management - Lloyds Living role at Lloyds Banking Group, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Lloyds Banking Group
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Lloyds Banking Group operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Lloyds Banking Group. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Lloyds Banking Group.
