At a Glance
- Tasks: Provide face-to-face support to customers and help them navigate important banking moments.
- Company: Join Lloyds Banking Group, a leader in customer service and support.
- Benefits: Enjoy a competitive salary, generous pension, private medical benefits, and 22 days holiday.
- Other info: Opportunities for career growth across various roles within the Group.
- Why this job: Make a real difference in people's lives while building a rewarding career.
- Qualifications: 12 months of customer service experience and a passion for helping others.
The predicted salary is between 29920 - 30670 £ per year.
Responsibilities
You will start your journey in one of our branches and provide face‑to‑face support to customers. You will handle everyday banking tasks, but most of your time will be spent helping customers through important moments such as bereavement, fraud concerns, vulnerable client support and building confidence in digital banking. You will promote and support our digital services, help customers use online and mobile banking and recognise opportunities to connect customers with the right products and services. You will work calmly under pressure, be adaptable and empathic. As you grow you may progress into other roles across the Group, including support by phone, online or through web chat, video or social media.
Qualifications & Experience
- A minimum of 12 months customer service experience.
- People person: honest, genuine and caring about helping people with their finances (no previous financial services experience required).
- Ability to quickly build relationships and provide a fantastic experience for customers.
- Passion for empathy, acting with care and integrity, and taking time to resolve queries and give customers confidence in the service you provide.
- Commitment to deliver on your promises and go above and beyond for your customer.
- Team player, collaborating closely with colleagues to ensure customers' needs are met.
You will spend a minimum of 12 months in a customer service role to master new skills, tackle more complex customer needs and earn valuable accreditations through our Skill Progression Framework. This foundation will enable you to explore a wide range of career opportunities across the Group, including Digital, Operations, Fraud, Financial Planning and leadership roles.
Career Development
We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. Once you have built that foundation, we support you in exploring a wide range of specialist roles and opportunities for advancement.
Benefits
- A generous pension contribution of up to 15%
- An annual performance‑related bonus
- Private medical benefit with BUPA
- Share schemes
- Discounted shopping and other adaptable lifestyle benefits
- 22 days holiday (increases over time), plus bank holidays; pro‑rated for part‑time roles
- Wellbeing initiatives and generous parental leave policies
- Annual salary review on 1 April
- A full uniform is provided
Company Culture & Diversity
We are disability confident. We are committed to building a workforce that reflects the diversity of the customers and communities we serve and to creating an inclusive workplace where all colleagues have the opportunity to make a real difference.
Compensation & Working Hours
Working across Lloyds and Halifax branches within a reasonable distance. Hours: 35 hours a week, including Saturdays. Working pattern: full‑time. To support changing customer demand, these hours may need to be adjusted; we will discuss changes with you and aim to agree them in advance. Salary: £29,920, increasing to £30,670 after six months.
Lloyds Banking Group Customer Support - Romford employer: Lloyds Banking Group
Lloyds Banking Group is an exceptional employer that prioritises employee growth and development, offering a robust Skill Progression Framework that allows you to master customer service skills and explore diverse career paths within the organisation. With a strong commitment to inclusivity and a generous benefits package, including a substantial pension contribution and private medical cover, working in Romford provides a supportive environment where you can thrive both personally and professionally while making a meaningful impact on customers' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Lloyds Banking Group Customer Support - Romford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lloyds Banking Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lloyds Banking Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Lloyds Banking Group Customer Support - Romford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lloyds Banking Group:Your cover letter is your chance to shine! Tell us why you want to work at Lloyds Banking Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lloyds Banking Group!
How to prepare for a job interview at Lloyds Banking Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
