At a Glance
- Tasks: Provide face-to-face support to customers during important moments and promote digital services.
- Company: Join Lloyds Banking Group, a leader in customer service and support.
- Benefits: Enjoy a competitive salary, generous pension, private medical benefits, and flexible lifestyle perks.
- Other info: Opportunities for career growth across various specialisations within the Group.
- Why this job: Make a real difference in people's lives while building a rewarding career.
- Qualifications: 12 months of customer service experience; empathy and adaptability are key.
The predicted salary is between 30000 - 40000 £ per year.
You'll start your journey in one of our branches, providing face‑to‑face support to customers. While you'll handle some everyday banking tasks, the heart of this role is helping people through important moments – offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking.
You'll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You'll also recognise opportunities to connect customers with the right products and services. We don't expect you to know everything about banking – we'll teach you. What matters is being calm under pressure, adaptable, and empathetic.
As you grow, you may progress into other roles across the Group, including supporting customers by phone, online, or through channels like web chat, video or social media.
- A minimum of 12 months customer service experience.
- A people person – you'll be honest and genuine, caring about helping people with their finances (no previous financial services experience required).
- The ability to quickly build relationships to give customers a fantastic experience.
- The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you're providing.
- The commitment to deliver on your promises and go above and beyond for your customer.
- A genuine teammate – collaborating closely with colleagues to ensure your customers' needs are met.
At Lloyds Banking Group, we don't just offer jobs – we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services, and the values that drive us.
Once you've built that foundation, we'll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.
- A generous pension contribution of up to 15%
- An annual performance‑related bonus
- Private medical benefit with BUPA
- Share schemes
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days' holiday (increases over time), with bank holidays on top – pro‑rated for part‑time roles
- A range of wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April as part of our annual pay review
- We'll also provide you with a full uniform, so you'll always feel prepared and won't need to think about what to wear for work each day.
We know that great talent comes from many backgrounds. Whilst this advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
Lloyds Banking Group Customer Support - Rochdale employer: Lloyds Banking Group
At Lloyds Banking Group, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee growth and development. Our Rochdale branch provides a unique opportunity to make a meaningful impact in customers' lives while enjoying a comprehensive benefits package, including generous pension contributions, private medical care, and flexible lifestyle benefits. With a commitment to inclusivity and a focus on career progression, we empower our colleagues to thrive in their roles and explore diverse opportunities within the Group.
StudySmarter Expert Advice🤫
We think this is how you could land Lloyds Banking Group Customer Support - Rochdale
✨Tip Number 1
Get to know the company! Before your interview, spend some time researching Lloyds Banking Group. Understand their values, services, and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about helping customers, think of examples from your past experiences where you've shown empathy and support. Be ready to share these stories during your interview to demonstrate your ability to connect with customers.
✨Tip Number 3
Show your adaptability! In customer support, things can change quickly. Be prepared to discuss how you've handled unexpected situations in the past. Highlight your calmness under pressure and your ability to adjust to different customer needs.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role. Plus, it’s the best way to stay updated on your application status!
We think you need these skills to ace Lloyds Banking Group Customer Support - Rochdale
Some tips for your application 🫡
Show Your People Skills:In your application, highlight your customer service experience and how you've helped people in the past. We want to see that you can connect with customers and provide the support they need, especially during important moments.
Be Genuine and Empathetic:Let your personality shine through! Share examples of times when you've shown empathy and care for others. This role is all about understanding customer needs, so we love to see that you can put yourself in their shoes.
Tailor Your Application:Make sure to tailor your application to the job description. Mention how your skills align with the responsibilities listed, like promoting digital services or resolving queries. We appreciate when candidates take the time to connect their experiences to what we're looking for.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team at Lloyds Banking Group!
How to prepare for a job interview at Lloyds Banking Group
✨Know Your Customer Service Basics
Before heading into the interview, brush up on your customer service skills. Think about past experiences where you’ve helped someone in need, whether it was resolving a complaint or providing support during a tough time. Be ready to share these stories, as they’ll show your empathy and ability to connect with customers.
✨Showcase Your Adaptability
This role requires you to adapt to different customer needs, so be prepared to discuss how you've successfully navigated changes in previous jobs. Highlight any experiences where you had to think on your feet or adjust your approach based on the situation at hand.
✨Demonstrate Empathy and Integrity
Lloyds Banking Group values empathy and integrity, so think of examples that showcase these traits. Whether it’s helping a vulnerable customer or resolving a sensitive issue, be ready to explain how you put yourself in their shoes and acted with care.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, or career progression opportunities. This shows your genuine interest in the position and helps you assess if it’s the right fit for you too.
