At a Glance
- Tasks: Provide empathetic support to customers during important moments and promote digital banking services.
- Company: Join Lloyds Banking Group, a leader in customer-focused banking.
- Benefits: Enjoy competitive salary, generous pension, private medical benefits, and flexible lifestyle perks.
- Other info: Opportunities for career growth across various specialisations within the Group.
- Why this job: Make a real difference in people's lives while building a rewarding career.
- Qualifications: 12 months of customer service experience; no banking experience needed.
The predicted salary is between 30000 - 40000 £ per year.
You'll start your journey in one of our branches, providing face‑to‑face support to customers. While you'll handle some everyday banking tasks, the heart of this role is helping people through important moments – offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking. You'll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You'll also recognise opportunities to connect customers with the right products and services. We don't expect you to know everything about banking – we'll teach you. What matters is being calm under pressure, adaptable, and empathetic.
As you grow, you may progress into other roles across the Group, including supporting customers by phone, online, or through channels like web chat, video or social media.
- A minimum of 12 months customer service experience.
- A people person – you'll be honest and genuine, caring about helping people with their finances (no previous financial services experience required).
- The ability to quickly build relationships to give customers a fantastic experience.
- The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you're providing.
- The commitment to deliver on your promises and go above and beyond for your customer.
- A genuine teammate – collaborating closely with colleagues to ensure your customers' needs are met.
At Lloyds Banking Group, we don't just offer jobs – we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services, and the values that drive us. Once you've built that foundation, we'll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.
- A generous pension contribution of up to 15%
- An annual performance‑related bonus
- Private medical benefit with BUPA
- Share schemes
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days' holiday (increases over time), with bank holidays on top – pro‑rated for part‑time roles
- A range of wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April as part of our annual pay review
- We'll also provide you with a full uniform, so you'll always feel prepared and won't need to think about what to wear for work each day.
We know that great talent comes from many backgrounds. Whilst this advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
Empathetic Banking Support Specialist in Rochdale employer: Lloyds Banking Group
At Lloyds Banking Group, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment where empathy and customer care are at the forefront of our mission. With a strong focus on employee growth, we provide comprehensive training and career progression opportunities across various specialisations, alongside generous benefits such as a substantial pension contribution, private medical cover, and flexible lifestyle perks. Our commitment to wellbeing and a collaborative culture ensures that every team member feels valued and empowered to make a meaningful impact in the lives of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Empathetic Banking Support Specialist in Rochdale
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand their values and how you can fit in, especially when it comes to being empathetic and supportive.
✨Tip Number 2
Practice your people skills! Role-play common customer scenarios with a friend or family member. This will help you feel more confident in showing empathy and providing reassurance during the interview.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you've helped someone in a tough situation. This will show that you can handle the emotional aspects of the role and connect with customers effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Empathetic Banking Support Specialist in Rochdale
Some tips for your application 🫡
Show Your Empathy:In your written application, make sure to highlight your ability to connect with people. Share examples of how you've helped others in tough situations, as this role is all about providing support and reassurance.
Tailor Your Experience:Even if you haven't worked in banking before, focus on your customer service experience. Describe how you've dealt with various customer needs and how you can adapt to different situations – that's what we’re looking for!
Be Genuine:We want to see the real you! Use a friendly tone in your application and be honest about your passion for helping others. This will help us understand your personality and how you might fit into our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Lloyds Banking Group
✨Show Your Empathy
In this role, empathy is key. Prepare examples from your past customer service experience where you’ve helped someone through a tough time or resolved a complex issue. This will demonstrate your ability to connect with customers and provide the support they need.
✨Know the Basics of Digital Banking
While you don’t need to be a banking expert, having a basic understanding of digital banking services can set you apart. Familiarise yourself with common online banking tasks and be ready to discuss how you would help customers navigate these services confidently.
✨Practice Calmness Under Pressure
This role may involve handling sensitive situations. Think of scenarios where you remained calm and collected while dealing with difficult customers. Practising responses to potential stressors can help you convey your ability to stay composed during the interview.
✨Highlight Teamwork Skills
Collaboration is crucial in this position. Be prepared to share experiences where you worked closely with colleagues to achieve a common goal. This shows that you’re not just a people person but also a genuine teammate who values collective success.
