At a Glance
- Tasks: Grow and manage customer relationships while delivering top-notch banking services.
- Company: Join a leading bank committed to diversity and inclusion.
- Benefits: Generous pension, performance bonuses, flexible benefits, and 28 days holiday.
- Other info: Flexible working options and a supportive environment for personal growth.
- Why this job: Make a real impact by helping customers achieve their financial goals.
- Qualifications: 3-5 years in relationship management with strong customer service skills.
The predicted salary is between 53073 - 58970 £ per year.
End Date: Wednesday 22 April 2026
Salary Range: £53,073 - £58,970
We support flexible working – click here for more information on flexible working options
Flexible Working Options: Job Share
Location: Jersey
Hours: Full-Time
Working Pattern: Daily office/branch attendance is expected.
Legal Requirement: For this role, you need to have legal right to work and reside in Jersey. Please note that this is different to the right to work in the UK.
Responsibilities
- Actively growing and overseeing a portfolio of customers, nurturing close working relationships, and delivering exemplary service that meets their complex banking and lending needs.
- Discovering opportunities to match customer needs against our products and supporting customers with our digital offering.
- Engaging with customers to ensure optimal satisfaction and provide superior customer service.
- Enhancing value and profitability through increased relationship depth and reduced customer attrition.
- Proactively develop and maintain strong relationships with local external partners and professional introducers to identify new business opportunities and drive self‑generated sustainable growth.
- Collaborating with business partners and risk to support day‑to‑day management.
- Challenging processes and finding new ways of working to create a more efficient, client‑focused team.
- Developing personal capabilities through formal and informal training opportunities, while also coaching others as required.
Qualifications
- Key skills required for this role are Customer Focus, Builds Networks, Customer Service Delivery, Communicates Effectively and Interpersonal Skills.
- 3-5 years of relevant relationship management experience.
- A growth mindset with a drive to increase your customer portfolio.
- Hard‑working and self‑motivated with the desire to deliver outstanding customer service.
- Collaboration with partners across Commercial and International Private Bank essential; strong relationship building skills and confidence to network externally.
Benefits
- A generous pension contribution of up to 15%
- An annual performance‑related bonus
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 28 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Workplace Culture & Inclusion
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long‑term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
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