At a Glance
- Tasks: Provide face-to-face support to customers and help them navigate important banking moments.
- Company: Join Lloyds Banking Group, a supportive and inclusive workplace in Birmingham.
- Benefits: Competitive salary, flexible working, generous pension, and annual bonuses.
- Other info: Great career progression opportunities and a dynamic team environment.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: 12 months of customer service experience and a passion for helping others.
The predicted salary is between 20960 - 21560 £ per year.
Location: Birmingham Caxton Gate and One Stop Shopping Centre; working across Lloyds and Halifax branches within a reasonable distance.
Working Hours and Pattern: Part‑time, 28 hours a week, including Saturdays.
Salary: £20,960, increasing to £21,560 after 6 months.
Flexible Working: We support flexible working options.
What You’ll Be Doing: You’ll start your journey in one of our branches, providing face‑to‑face support to customers. While you’ll handle some everyday banking tasks, the heart of this role is helping people through important moments—offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking. You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You’ll also recognise opportunities to connect customers with the right products and services. We don’t expect you to know everything about banking—we’ll teach you. What matters is being calm under pressure, adaptable, and empathetic. As you grow, you may progress into other roles across the Group, including supporting customers by phone, online, or through channels such as web chat, video or social media.
What We’re Looking For:
- A minimum of 12 months customer service experience.
- A people person—honest, genuine, caring about helping people with their finances.
- The ability to quickly build relationships to give customers a fantastic experience.
- Passion to put yourself in the customers' shoes, show empathy, act with care and integrity—taking time to resolve queries and giving our customers confidence in the service you’re providing.
- The commitment to deliver on your promises and go above and beyond for customers.
- A genuine teammate—collaborating closely with colleagues to ensure customers' needs are met.
Career Progression: All new colleagues spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services, and the values that drive us. Once you’ve built that foundation, we’ll support you in exploring a wide range of career opportunities across the Group in specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.
Benefits:
- A generous pension contribution of up to 15%
- An annual performance‑related bonus
- Private medical benefit with BUPA
- Share schemes
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday (increases over time), with bank holidays on top—pro‑rated for part‑time roles
- A range of wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April as part of our annual pay review
- Full uniform provided
EEO and Diversity: We’re disability confident. If you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
Lloyds Banking Group Customer Support - Birmingham in Redditch employer: Lloyds Banking Group
Lloyds Banking Group is an exceptional employer, offering a supportive and flexible work environment in Birmingham that prioritises employee wellbeing and career growth. With a strong focus on customer service, you will have the opportunity to make a meaningful impact while benefiting from comprehensive training, generous pension contributions, and a range of lifestyle-adaptable benefits. Join us to develop your skills and explore diverse career paths within a collaborative team dedicated to helping customers navigate important financial moments.
StudySmarter Expert Advice🤫
We think this is how you could land Lloyds Banking Group Customer Support - Birmingham in Redditch
✨Tip Number 1
Get to know the company! Research Lloyds Banking Group and understand their values and services. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios. Think about how you'd handle different situations, like supporting someone through a bereavement or helping a customer with digital banking. Being prepared will help you feel more confident during the interview.
✨Tip Number 3
Show off your empathy! During interviews, share examples of how you've gone above and beyond for customers in the past. This will demonstrate that you have the caring attitude they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team at Lloyds Banking Group.
We think you need these skills to ace Lloyds Banking Group Customer Support - Birmingham in Redditch
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support role. Highlight your customer service experience and any relevant skills that show you can empathise and adapt to different customer needs.
Showcase Your People Skills:We want to see how you connect with customers! Share examples of how you've built relationships in previous roles, especially in challenging situations. This will help us understand your genuine care for helping others.
Be Yourself:Don’t be afraid to let your personality shine through in your application. We value honesty and authenticity, so share your passion for customer service and how you approach problem-solving with empathy.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and keep track of it during the recruitment process!
How to prepare for a job interview at Lloyds Banking Group
✨Know the Role Inside Out
Before your interview, make sure you understand what the Customer Support role at Lloyds Banking Group entails. Familiarise yourself with the key responsibilities, such as providing face-to-face support and helping customers with digital banking. This will show that you're genuinely interested and prepared.
✨Showcase Your Empathy
Since this role requires a caring and empathetic approach, think of examples from your past customer service experience where you’ve gone above and beyond to help someone. Be ready to share these stories during the interview to demonstrate your ability to connect with customers on a personal level.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer situations, like dealing with a bereavement or a fraud concern. Practise your responses to these scenarios, focusing on how you would reassure and guide the customer while maintaining a calm and professional demeanour.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, career progression opportunities, or how the team collaborates to meet customer needs. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
