At a Glance
- Tasks: Lead complex remediation programmes to protect customers and strengthen controls in banking.
- Company: Join Lloyds Banking Group, a leader in diversity and inclusion.
- Benefits: Generous pension, performance bonuses, share schemes, and 30 days' holiday.
- Other info: Hybrid working model with support for disabilities and career growth opportunities.
- Why this job: Make a real impact in financial services while developing your leadership skills.
- Qualifications: 5+ years in remediation roles with strong governance and reporting skills.
The predicted salary is between 60000 - 75000 € per year.
LOCATIONS: Edinburgh / Birmingham / London
HOURS: Full-Time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.
About This Opportunity
Join Lloyds Banking Group as a Rectification & Remediation Lead, responsible for leading the end‑to‑end design, governance and delivery of complex rectification and remediation programmes across our Corporate & Institutional Banking (CIB) division. You’ll ensure timely, proportionate and regulator‑defensible resolution of control weaknesses, including back‑book remediation, customer detriment assessment, redress design and root cause analysis – protecting customers and strengthening CIB’s control environment.
Key Responsibilities
- Rectification & Remediation Framework: Define and own the Rectification & Remediation framework, ensuring programmes are scoped, prioritised and delivered to agreed outcomes and regulatory timelines. Lead end‑to‑end remediation delivery, including back‑book remediation, customer detriment assessment, redress design/build and implementation of balanced control fixes. Ensure closure is robust and defensible, with clear evidence of resolution, risk reduction and controls that prevent recurrence.
- Governance, Reporting & Regulatory Engagement: Establish consistent portfolio governance, oversight and decision‑making, with clear standards for reporting, review and approvals across remediation activity. Act as the senior point of contact for material regulatory, audit and customer risk issues, coordinating responses and driving timely resolution. Provide clear executive‑level MI and reporting (including dashboards) to senior forums and Board‑level committees, tracking themes, root causes, ageing, outcomes and risk reduction. Provide oversight of large, complex remediation programmes requiring cross‑functional delivery across the business, Risk, Audit, Legal and Operations. Constructively challenge senior leaders on approach, scope, remediation strategy and customer outcomes, influencing decisions on complex topics. Maintain strong delivery control across programmes (dependencies, progress, risks/issues and outcomes), taking decisions through the right governance forums when intervention is needed.
- Leadership & Capability Development: Build and lead a high‑performing remediation function with strong programme management, risk and technical capability. Set clear expectations, coach and develop the team, and create the conditions for consistent, high‑quality delivery. Embed a culture of ownership, accountability and regulatory discipline, with a focus on improving customer outcomes and strengthening controls.
What We Need From You
- 5+ years' experience leading complex remediation / rectification / control remediation programmes in a financial services environment, with accountable delivery and audit‑ready outcomes.
- Strong capability in assessing customer detriment (including identifying systemic detriment and customer cohorts) and translating that into a clear remediation approach.
- Experience designing or supervising redress approaches (including requirements definition and governance) and ensuring consistent application of the agreed methodology.
- Proven ability to lead root cause analysis and ensure lessons learned are embedded so issues do not recur (prevention as well as fix).
- Strong governance and senior engagement – able to provide credible challenge, drive decisions, and manage material issues with Risk, Audit and business leaders.
- Strong management information and reporting capability – able to provide clear executive‑level MI and maintain robust closure evidence/records that support regulatory assurance.
We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
This Is A Place For You
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long‑term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
Benefits
- A generous pension contribution of up to 15%
- An annual performance‑related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days' holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Rectification & Remediation Lead employer: Lloyds Banking Group
Lloyds Banking Group is an exceptional employer, offering a dynamic work environment in vibrant cities like Edinburgh, Birmingham, and London. With a strong commitment to diversity, equity, and inclusion, the company fosters a culture of growth and support, providing generous benefits such as a substantial pension contribution, flexible working arrangements, and extensive wellbeing initiatives. Employees are encouraged to develop their skills and take on leadership roles within a high-performing team dedicated to enhancing customer outcomes and regulatory compliance.
StudySmarter Expert Advice🤫
We think this is how you could land Rectification & Remediation Lead
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their values and goals. We want to see you shine!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are, the better you’ll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Rectification & Remediation Lead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Rectification & Remediation Lead role. Highlight your experience in leading complex remediation programmes and how it aligns with our needs at Lloyds Banking Group.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of your successes in previous roles. Use metrics where possible to demonstrate how you’ve made a difference, especially in areas like customer detriment assessment and governance.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This will help us quickly see how you fit into the role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure your application gets seen by the right people and helps us keep track of all candidates effectively.
How to prepare for a job interview at Lloyds Banking Group
✨Know Your Stuff
Make sure you understand the Rectification & Remediation framework inside out. Brush up on your knowledge of complex remediation programmes and be ready to discuss how you've successfully led similar projects in the past.
✨Showcase Your Leadership Skills
Prepare examples that highlight your ability to build and lead high-performing teams. Think about times when you’ve set clear expectations, coached team members, and created a culture of accountability and ownership.
✨Be Ready for Regulatory Talk
Since this role involves significant regulatory engagement, be prepared to discuss your experience with governance and how you've managed material issues with Risk and Audit. Have specific examples ready that demonstrate your ability to provide credible challenge and drive decisions.
✨Demonstrate Your Analytical Skills
You’ll need to show your capability in assessing customer detriment and leading root cause analysis. Prepare to discuss how you've identified systemic issues and ensured lessons learned are embedded to prevent recurrence.
