At a Glance
- Tasks: Provide face-to-face support to customers and help them navigate important banking moments.
- Company: Join Lloyds Banking Group, a leader in diversity and inclusion.
- Benefits: Competitive salary, generous pension, private medical benefits, and flexible lifestyle perks.
- Other info: Opportunities for career growth and skill development in a supportive environment.
- Why this job: Make a real difference in people's lives while building a rewarding career.
- Qualifications: 12 months of customer service experience and a passion for helping others.
The predicted salary is between 14971 - 15400 £ per year.
Working across our Lloyds and Halifax branches within a reasonable distance.
HOURS: 20 hours a week, including Saturdays.
SALARY: £14,971, increasing to £15,400 after 6 months.
WORKING PATTERN: Part-time. The planned shift pattern for this role is Monday 9-5pm, Friday 9-5pm and Saturday 9-3pm in Portsmouth city centre. To support changing customer demand, there may be times where these hours need to be adjusted. We'll always discuss this with you and aim to agree any changes in advance. Flexibility to support this is beneficial.
What you'll be doing
You'll start your journey in one of our branches, providing face‑to‑face support to customers. While you'll handle some everyday banking tasks, the heart of this role is helping people through important moments — offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking. You'll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You'll also recognise opportunities to connect customers with the right products and services. We don't expect you to know everything about banking — we'll teach you. What matters is being calm under pressure, adaptable, and empathetic. As you grow, you may progress into other roles across the Group, including supporting customers by phone, online, or through channels like web chat, video or social media.
What we're looking for
- A minimum of 12 months customer service experience.
- A people person – You'll be honest and genuine, caring about helping people with their finances (no previous financial services experience required).
- The ability to quickly build relationships to give customers a fantastic experience.
- The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you're providing.
- The commitment to deliver on your promises and going above and beyond for your customer.
- A genuine teammate – collaborating closely with colleagues to ensure your customers' needs are met.
Grow Your Career with Our Skill Progression Framework
At Lloyds Banking Group, we don't just offer jobs – we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services, and the values that drive us. Once you've built that foundation, we'll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.
This is a place for you
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop. We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Private medical benefit with BUPA
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days' holiday (increases over time), with bank holidays on top - pro rated for part-time roles
- A range of wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April as part of our annual pay review
- We'll also provide you with a full uniform, so you'll always feel prepared and won't need to think about what to wear for work each day.
Banking Customer Support Specialist (Portsmouth, Part-Time) employer: Lloyds Banking Group
At Lloyds Banking Group, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee growth and development. As a Banking Customer Support Specialist in Portsmouth, you'll enjoy a flexible part-time schedule, competitive salary, and a comprehensive benefits package, including generous pension contributions and wellbeing initiatives. Our commitment to diversity, equity, and inclusion ensures that every team member can thrive while making a meaningful impact in the lives of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Banking Customer Support Specialist (Portsmouth, Part-Time)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lloyds and Halifax. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about helping customers, think of examples from your past experiences where you've gone above and beyond for someone. Be ready to share these stories during your interview to demonstrate your empathy and commitment.
✨Tip Number 3
Be flexible! The job requires adaptability, so be prepared to discuss how you can handle changing hours or customer needs. Show that you're open to adjusting your schedule and can thrive in a dynamic environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Banking Customer Support Specialist (Portsmouth, Part-Time)
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've helped people in the past, so share specific examples that showcase your ability to empathise and resolve issues.
Be Genuine and Honest:We’re looking for a people person, so let your personality shine through! Be honest about your experiences and show us your passion for helping others. Authenticity goes a long way in making a great first impression.
Tailor Your Application:Take a moment to read through the job description and align your skills with what we’re looking for. Mention how you can adapt to different customer needs and promote our digital services – this shows you’ve done your homework!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Lloyds Banking Group
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Banking Customer Support Specialist entails. Familiarise yourself with the key responsibilities like providing face-to-face support and helping customers with their banking needs. This will show that you're genuinely interested in the role and ready to step in.
✨Showcase Your People Skills
Since this role is all about helping people, be prepared to share examples of how you've successfully built relationships with customers in the past. Think of specific situations where you demonstrated empathy and went above and beyond to resolve issues. This will highlight your suitability for the position.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life customer scenarios, such as dealing with a distressed customer or resolving a fraud concern. Practice your responses to these types of questions, focusing on how you would remain calm under pressure and provide reassurance and guidance.
✨Emphasise Your Flexibility
Given the part-time nature of the role and the potential for shift changes, it's important to express your willingness to adapt. Share any previous experiences where you had to adjust your schedule or approach to meet customer demands, showing that you're a team player who can handle change.
