At a Glance
- Tasks: Provide face-to-face customer support and develop skills for future roles.
- Company: Join Lloyds Banking Group, a leader in inclusive banking.
- Benefits: Competitive salary, flexible hours, generous pension, and wellbeing initiatives.
- Other info: Inclusive culture that celebrates diversity and offers career progression.
- Why this job: Start your career with growth opportunities and make a real difference to customers.
- Qualifications: Customer service experience and a passion for helping people.
The predicted salary is between 15719 - 18869 £ per year.
A Part‑time branch‑based opportunity working 21 hours per week.
LOCATION(S): Cambridge. Working across our Lloyds and Halifax branches within a reasonable distance.
HOURS: 21 hours a week, including Saturdays
SALARY: £15719, increasing to £16170 after 6 months. We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities, giving you the opportunity to earn £18869 for our highest skill level.
About this opportunity: You’ll begin your journey in one of our branches, providing face‑to‑face support to our customers. You’ll learn, grow and develop within an inclusive organisation with genuine values focused on putting people first and making a difference to customers, businesses and communities. Over time, there will be opportunities to transition into a range of roles such as helping customers over the phone from home, continuing to deliver outstanding service remotely (we also connect via social media, web‑chat and remote advice video calls).
Grow Your Career with Our Skill Progression Framework: At Lloyds Banking Group, we don’t just offer jobs – we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services and the values that drive us. Once you’ve built that foundation, we’ll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud and Financial Planning, as well as opportunities to move into leadership roles.
About us: From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions, who are excited to push boundaries and make change happen. Together, we can grow with purpose.
What we’re looking for:
- One year’s Customer service experience.
- A people person – You’ll be honest and genuine, caring about helping people with their finances (no previous financial services experience required).
- The ability to quickly build relationships to give customers a fantastic experience.
- The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.
- The commitment to deliver on your promises and going above and beyond for your customer.
- A genuine teammate – collaborating closely with colleagues to ensure your customers' needs are met.
If located in one of our hybrid locations, you will need to meet our Homeworking criteria, for example a quiet, private room at home, stable internet connection.
About working for us: Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under‑represented groups. We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
Benefits:
- A generous pension contribution of up to 15%
- An annual performance‑related bonus
- Private medical benefit with BUPA
- Share schemes
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday (increases over time), with bank holidays on top – pro rated for part‑time roles
- A range of wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April as part of our annual pay review
Required skills: Collaboration, Customer Service, Problem Solving, Relationship Building, Empathy
Required languages: English
We keep your data safe. So, we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited to an interview or accepted a verbal offer to join us, which is when we run our background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
Part-Time Customer Support with Growth Path employer: Lloyds Banking Group
Lloyds Banking Group is an exceptional employer that prioritises employee growth and inclusivity, offering a robust Skill Progression Framework that allows you to enhance your skills and increase your earnings over time. Located in Cambridge, our part-time Customer Support roles provide a supportive work culture where you can make a meaningful impact on customers' lives while enjoying flexible working options and a comprehensive benefits package, including generous pension contributions and wellbeing initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Customer Support with Growth Path
✨Tip Number 1
Get to know the company! Research Lloyds Banking Group and understand their values and mission. This will help you connect with interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer support, think of examples where you've gone above and beyond for someone. Be ready to share these stories during your interview to demonstrate your empathy and commitment.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at Lloyds. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest roles and updates directly from the source. Don’t miss out on your chance to grow with us!
We think you need these skills to ace Part-Time Customer Support with Growth Path
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and how you connect with people.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight your relevant experience and skills that match what we’re looking for, especially your ability to build relationships and show empathy.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly and helps us keep track of all the amazing candidates like you.
How to prepare for a job interview at Lloyds Banking Group
✨Know the Company Inside Out
Before your interview, take some time to research Lloyds Banking Group. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your People Skills
As a Customer Support candidate, it's crucial to demonstrate your ability to connect with people. Prepare examples from your past experiences where you've successfully built relationships or resolved customer issues. This will highlight your empathy and commitment to customer service.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle various customer situations, especially those that require problem-solving and collaboration. Practising these scenarios can help you articulate your thought process clearly.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the Skill Progression Framework or the team culture. This shows you're not just interested in the job, but also in your potential growth within the company.
