At a Glance
- Tasks: Provide face-to-face customer support and transition to remote roles over time.
- Company: Join a leading financial services group with a focus on inclusivity.
- Benefits: Generous pension, performance bonuses, private medical cover, and 22 days holiday.
- Other info: Flexible working options and opportunities for career progression.
- Why this job: Develop skills in a supportive environment and explore diverse career paths.
- Qualifications: 1 year of customer service experience and strong people skills required.
The predicted salary is between 22460 - 23100 £ per year.
Job Summary
End Date: Friday 13 March 2026
Salary Range: £26,200 - £26,200
Flexible Working Options: Flexibility in when hours are worked
Job Description Summary: A part‑time branch‑based opportunity working 30 hours per week.
Position Details
- Location(s): Newark – across Lloyds and Halifax branches within a reasonable distance.
- Hours: 30 hours a week, including Saturdays.
- Working Pattern: Part‑time.
- Salary: £22,460, increasing to £23,100 after 6 months.
We offer a skill progression framework that allows you to increase your pay by developing new skills, potentially earning up to a pro‑rated £31,450 for the highest skill level.
Role Overview
You will begin your journey in a branch, delivering face‑to‑face support to customers. Over time, you will have opportunities to transition into roles such as remote customer support via phone, social media, web‑chat, or video calls.
Skill Progression Framework
New colleagues are required to spend a minimum of 12 months in a customer service role to master new skills and build a deep understanding of our services. After establishing this foundation, you will be supported to explore a range of career opportunities across the Group, including Digital, Operations, Fraud, Financial Planning, and potential leadership roles.
What We’re Looking For
- A minimum of 1 year of customer service experience.
- People skills – honest, genuine, and caring towards customers’ finances (no prior financial services experience required).
- The ability to build relationships quickly and deliver a fantastic customer experience.
- Empathy and integrity – taking time to resolve queries and instil confidence in customers.
- A commitment to deliver on promises and go above and beyond for customers.
- A genuine teammate who collaborates closely with colleagues to meet customer needs.
- If located in a hybrid location, a quiet private room at home, stable internet connection, and meeting home‑working criteria.
Benefits
- A generous pension contribution of up to 15%
- An annual performance‑related bonus
- Private medical benefit with BUPA
- Share schemes
- Discounted shopping and other lifestyle‑adapted benefits
- 22 days’ holiday (increases over time), with bank holidays on top – pro‑rated for part‑time roles
- A range of wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April as part of our pay review.
Inclusive Hiring Statement
Our focus is to be inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We welcome applications from under‑represented groups and are disability confident, offering reasonable adjustments during recruitment if required.
Required Skills: Collaboration, Customer Service, Integrity, Relationship Building, Teamwork, Empathy
Required Languages: English
Part-Time Customer Support Specialist - Branch to Remote Growth employer: Lloyds Banking Group
At Lloyds and Halifax, we pride ourselves on being an excellent employer, offering a supportive work culture that values collaboration and personal growth. With flexible working options and a robust skill progression framework, employees can enhance their careers while enjoying generous benefits such as a substantial pension contribution, private medical cover, and a commitment to inclusivity. Our Newark branches provide a dynamic environment where you can develop meaningful relationships with customers and colleagues alike, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Customer Support Specialist - Branch to Remote Growth
✨Tip Number 1
Get to know the company! Research Lloyds and Halifax, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer support, think of scenarios where you can demonstrate empathy and integrity. Role-play with a friend or family member to get comfortable with handling different customer situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and ready to take that first step towards a rewarding career.
We think you need these skills to ace Part-Time Customer Support Specialist - Branch to Remote Growth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support role. Highlight your customer service experience and any relevant skills that match what we're looking for, like empathy and teamwork.
Show Your Personality:We love seeing a bit of your personality in your application! Don’t be afraid to let your genuine self shine through. Share examples of how you've gone above and beyond for customers in the past.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially in customer support roles!
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Lloyds Banking Group
✨Know the Role Inside Out
Before your interview, make sure you understand the job description thoroughly. Familiarise yourself with the key responsibilities and skills required for the Customer Support Specialist role. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your People Skills
Since this role is all about customer interaction, be prepared to share examples of how you've successfully built relationships in previous roles. Highlight your empathy and integrity by discussing specific situations where you went above and beyond to help a customer.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer service scenarios. Think about times when you resolved a difficult issue or turned a negative experience into a positive one. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask your interviewer. This shows your interest in the role and the company. You might ask about the skill progression framework or how the team collaborates to meet customer needs. It’s a great way to demonstrate your enthusiasm for the position!
